Responsibilities:
- Administrative Support: Answering phone calls and receiving visitors in a warm, professional manner.
- Scheduling: Coordinating appointments and managing calendars for Agency staff when needed.
- Client Interaction/Sales: Trained to qualify client prospect calls and serve as a secondary back up for client assessment calls/visit as needed.
- Record Keeping: Maintaining accurate Agency records by creating files, maintaining and improving filing systems whether in paper or electronic form.
- Billing Support: Assist with billing processes for Long Term Care Insurance including copying required documents, emailing, faxing or mailing them.
- Supply Management: Keeping track of office supplies, and ensuring they are adequately stocked. Maintaining and organizing the copy, file and supply room(s)
- Assists with special projects as assigned.
Skills and Qualifications:
- Organizational Skills: Strong ability to manage multiple tasks and prioritize effectively.
- Communication Skills: Excellent verbal and written communication skills.
- Attention to Detail: High level of accuracy in handling administrative tasks.
- Technical Skills: Proficiency in office software (e.g., Microsoft Office Suite) and ability to learn Agency’s service management software.
- Interpersonal Skills: Ability to interact professionally with clients, families, and the community who contacts the Agency.
- Problem-Solving Skills: Ability to address and resolve issues efficiently.
COMPETENCIES:
- Interpersonal / Customer Service Skills: Manages difficult or emotional customer situations;; Solicits customer feedback to improve service; Responds to requests for service and assistance. Responds promptly to customer needs. Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others. Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
- Quality--Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
- Attendance/Punctuality--Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
Job Types: Full-time, Temp-to-hire