AB895
Located in Monterey, CA
Job Full Description
Job title
Customer Service Representative (CSR) or Front Desk Representative
Summary
This role plays a crucial part in providing exceptional customer service to pilots, passengers, and other visitors at a private jet center (Fixed-Base Operator, or FBO). The primary focus is on answering and directing incoming phone calls, responding to inquiries, and assisting with various requests to ensure a smooth and positive experience for all clients. This position requires a proactive approach to anticipating customer needs and ensuring that their requests are addressed efficiently and professionally.
Key responsibilities
- Handling Telephone Calls:
- Answering and routing incoming telephone calls professionally and efficiently.
- Responding to phone inquiries regarding services, reservations, and general information about the FBO.
- Connecting clients to the appropriate personnel or departments.
- Customer Service:
- Providing a high level of customer service to pilots, passengers, and ground personnel.
- Assisting with requests such as hotel reservations, catering, rental cars, and ground transportation.
- Taking reservations and scheduling flights/services for customers.
- Communication & Coordination:
- Effectively communicating with customers, ground personnel, and other staff members in person, by phone, and potentially via radio communications.
- Coordinating with line service personnel to fulfill customer service needs.
- Communicating with pilots and schedulers to coordinate flight arrivals and departures.
- Administrative Tasks:
- Accurately recording customer preferences and processing financial transactions.
- Performing data entry, managing records, and processing paperwork.
- Maintaining a clean and organized reception area.
Qualifications
- High school diploma or equivalent.
- Previous customer service experience, preferably in aviation or hospitality.
- Strong communication and interpersonal skills, including proficiency in English (and possibly other languages).
- Excellent organizational and multitasking abilities.
- Computer proficiency, including experience with reservation systems and basic office software.
- Ability to work in a fast-paced environment and handle high call volumes.
- Ability to remain calm under pressure and de-escalate difficult customer situations.
Monterey County, CA
2034
45 West Alisal Street
Salinas, CA 93901
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