AX55
Located in Salinas, CA
Pay: $25-$30
Job Full Description
Responsibilities:
1. Reporting and Tracking:
o Report education hours to IRS/CTEC.
o Track rejected hours and contact clients to resolve issues.
o Create course codes.
2. LMS Management:
o Create and update LMS course information.
o Create course shells, input information, create e-books, and upload
questions to the question bank.
o Connect course material.
o Quality check the items that are being connected.
3. Client and Team Support:
o Provide support to the education team, including answering client calls
related to their education hours and troubleshooting course errors.
o Assist the call center with support calls and support chats as needed.
o Respond actively to the education support email inbox.
Key Result Activities:
• Support the education team in building and maintaining learning paths, ensuring
all materials are accurately entered and organized.
• Coordinate with web & marketing team to ensure high-quality uploads of e-books
and other course materials.
• Address and resolve customer inquiries and issues using the computer system,
providing product and service information.
• Proactively recommend process improvements based on identified trends and
follow up on customer inquiries for timely resolution.
Skills and Requirements:
• Advanced reading, writing, and arithmetic skills.
• Computer literate with the ability to learn customer service software applications.
• Professional verbal and written communication skills.
• Understanding and willingness to learn LMS systems.
• Working knowledge of Microsoft Word (2007-2016) and Excel (2007-2016).
• Ability to manage large documents and create/administer basic formulas in
Excel.
• Positive attitude, high energy, time management skills, and ability to be pleasant
but firm in communication.
• Bilingual in Spanish preferred but not required.
Education and Experience:
• College degree is recommended but not required.
• Previous experience in customer service or data entry roles is preferred.
Working Conditions:
• Normal office environment.
• Must pass a background check and may be subject to drug testing
Monterey County, CA
2034
45 West Alisal Street
Salinas, CA 93901
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