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Service Coordinator January 20, 2026

Located in Gilroy, CA

Pay: $24-26/hr.

Responsibilities: Perform routine office tasks including, but not limited to the following

Assisting customers with service request & scheduling, via phone and email
Organize workflow and appointments by reading and routing correspondence, collecting customer information and managing water shutdown with corresponding water companies.
Communicate with technicians to ensure they have the information and support needed to perform their jobs effectively and efficiently.
Printing, scanning, faxing, filing, organizing, etc.
Compose, proofread, and distribute e-mails, letters, and documents
Maintaining the company’s physical and electronic records, including contracts/agreements, promotional mailings, etc.

Requirements:

Applicant must have a minimum of 2 years of general office experience, proficient in Microsoft Office, Outlook, Excel, etc. (Retail customer service experience does not apply)
Friendly, good teamwork mentality to build supportive working relationships with co-workers
Must speak clear English
Advanced computer skills preferred
Be a detail-oriented and highly organized team player and be able to work in a fast-paced environment with the ability to prioritize multiple competing tasks according to procedures with accuracy and proper follow-up
Maintain professional relationships with new and long-term customers via phone and email
Preferred to have extensive knowledge of service areas (i.e.: Salinas, Gilroy, San Jose, San Ramon, etc.)
Willingness to learn new tasks and increase level of responsibility
Highly reliable with excellent attendance and punctuality
Office hours are 7:30am-4:30pm Monday-Thursday, 7:30am-2:30pm Friday (While training, employee’s hours will be 8:00am-4:30pm M-Th & 8:00am-2:30pm Fridays)
Flexibility to work overtime as needed
Education: High school or equivalent (Required)

Location: Gilroy

Monterey County, CA
2034
45 West Alisal Street
Salinas, CA 93901