Located in Fairfield, CA
Pay: $24.00 -$26.00
Job Full Description
LOCAL INVENTORY MANAGEMNENT COMPANY IS SEEKING A CUSTOMER SERVICE SPECIALIST/MANAGER. THIS IS A LONG TERM-OPPORTUNITY AND THE PAY IS $24.00 - $26.00 DOE!
Core Duties:
Key Responsibilities
1) Client Ownership & Success
- Serve as the primary point of contact for assigned accounts
- Lead pre-inventory discussions:
- Scope (financial vs. SKU counts vs Handwrite or custom project)
- Timelines
- Staffing expectations
- Set clear expectations on:
- Preparation requirements
- Count methodology
- Deliverables
- Build long-term relationships to drive repeat business and retention
2) Engagement Planning & Coordination
- Translate client requirements into clear execution plans
- Coordinate:
- Crew size and structure
- Scheduling and timelines
- Travel logistics (if applicable)
- Align internal teams on:
- Scope of work
- Data capture requirements
- Reporting expectations
3) Field Execution Oversight
- Ensure inventory jobs are executed:
- On time
- Accurately
- Within agreed scope
- Act as escalation point for:
- On-site issues
- Staffing gaps
- Client concerns
- Collaborate with field supervisors to maintain:
- Productivity targets
- Quality standards
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4) Customer Experience & Retention
- Proactively communicate before, during, and after engagements
- Ensure clients feel:
- Informed
- Supported
- Confident in results
- Gather feedback and identify opportunities for:
- Service expansion
- Process improvements
5) Process Improvement & Standardization
- Help refine internal playbooks for:
- Warehouse counts
- Retail inventories
- Scan vs. manual workflows
- Partner with leadership to improve:
- SOPs
- Training
- Execution consistency
- Works closely with:
- Field Supervisors
- Scheduling / Dispatch
- Clients & Store/Warehouse Teams
Qualifications & Skills
Core Competencies
Strong client-facing communication skills
Ability to manage multiple projects simultaneously
Operational thinking with attention to detail
Problem-solving in dynamic environments
Preferred Experience
Inventory services, retail operations, or warehouse environments
Field service or multi-location operations
Customer success / account management roles
Skilled ( Industrial or retail ) Staffing Account management / Operations experience
What Success Looks Like in This Role
- Clients trust VIS and ask you by name
- Jobs run smoothly with minimal escalations
- Crews are properly staffed and prepared
- Projects are profitable and repeatable
- Customers renew and expand engagements
Please contact Express Employment Professionals at 707-446-2150 for more details!
Vacaville, CA
1071
1411 Oliver Road
Suite 101
Fairfield, CA 94534
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