A/C & Electrical Dispatcher / Customer Service Representative
Location: Clearwater, FL
Pay: $20.00/hour
Position Type: Temp-to-Perm
Job Summary
We are seeking a reliable and organized Dispatcher / Customer Service Representative to join our growing A/C and Electrical service team. This role will coordinating service calls, assisting customers, entering data accurately, and maintaining detailed notes on technician schedules and job updates. This is a great opportunity for someone who enjoys helping customers, staying organized, and working in a team-oriented office environment.
Responsibilities
- Answer incoming customer calls and provide excellent customer service
- Schedule and dispatch technicians for residential and commercial service calls
- Dispatch with daily scheduling and route coordination
- Enter and update customer information, service requests, and job details in the system
- Maintain accurate and detailed notes regarding customer interactions and service updates
- Communicate with technicians throughout the day regarding schedules and job statuses
- Follow up with customers as needed regarding appointments and service requests
- Process paperwork and perform general administrative support duties
- Ensure all information is entered accurately and efficiently
Qualifications
- Previous customer service, dispatching, or administrative experience preferred
- Strong data entry and computer skills
- Excellent communication and phone etiquette
- Detail-oriented with strong note-taking abilities
- Ability to multitask and stay organized
- Professional, dependable, and team-oriented attitude
- HVAC, electrical, or home service industry experience is a plus, but not required
Full-Time M-F 7:30am-4:30pm