Located in Coeur d'Alene, ID
Pay: $20 - 22
Job Full Description
Customer Service Representative
We are looking for a Customer Service Representative (CSR) to join our team! In this role, you will serve as a liaison between customers and the company, providing product and service information, processing orders, and resolving customer concerns. Success in this position requires strong problem-solving, adaptability, and communication skills to ensure a positive customer experience.
What Makes a Great CSR?
The best CSRs are genuinely excited to help customers and approach challenges with patience, empathy, and professionalism. You should be a clear communicator who can handle unique situations while applying company policies and procedures effectively. Thinking on your feet and adapting to a dynamic environment are key to success. You must also be willing to step outside of your day-to-day responsibilities to contribute to special projects and help improve processes.
Responsibilities:
Provide exceptional customer support via multi-line phone system, chat, and email
Process customer orders efficiently and accurately
Resolve customer inquiries, concerns, and complaints with professionalism and problem-solving skills
Apply company policies to unique situations while also identifying areas for process improvements
Maintain accurate records of customer interactions and transactions
Collaborate with internal teams to improve the customer experience
Educate customers on products and services to enhance brand engagement
Adapt to changes and new challenges in a fast-paced environment
Qualifications:
Experience handling multi-line phone systems in a professional setting
Strong critical thinking and problem-solving skills to handle complex customer issues
Excellent written and verbal communication skills
Proven ability to work in a fast-paced, dynamic environment
Computer/tech-savvy is a must – ability to learn and use multiple software platforms quickly
Ability to adapt to change and make sound decisions under pressure
A positive attitude with a customer-first mindset
Previous customer service or retail experience preferred
Knowledge of pickleball is a plus but not required
Full-time availability required
Job Details:
Full-Time Position
Starting Pay: $20 - 22/hour (plus potential overtime)
If you are a tech-savvy problem solver who thrives in a customer-focused role, we’d love to hear from you! Apply today!
Apply online or at our office:
Express can help you find the job that is a good fit for your needs and abilities, and you’ll never pay a fee for our services and support.
Ways To Apply:
Resumes may be emailed to CoeurdAleneID@ExpressPros.com
Call our office 208-667-JOBS (5627)
Visit our office 1450 NW Blvd, Ste 202 Coeur d'Alene, ID 83814
Benefits of working with Express:
Holiday and vacation pay
Medical benefits
About us:
The Best work with the Best! Express Employment Professionals has been voted Best of Employment Agencies for 10 straight years! Our team works like Sports Agents, scouting the best talent and then finding the talent the best opportunities. We specialize in Manufacturing, Logistics, Construction, Sales/Marketing, Accounting, and Office Services. Express CDA has impacted thousands of lives by finding opportunities for great people at over 1,000 companies in North Idaho. Let us be your Employment Agent and find the best opportunity for you.
#CIDEP
Coeur d'Alene, ID
2503
1450 Northwest Boulevard
Suite 202
Coeur d'Alene, ID 83814
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