Customer Service Representative
City and State: Crystal Lake, IL
Pay Rate: $23.00-$25.00/hour
Schedule/Shift: Monday-Friday, approximately 7:30 AM-4:00 PM
Employment Type: Full-Time
Summary:
Our client in Crystal Lake is seeking a reliable and enthusiastic Customer Service Representative to join their team. This position serves as a key communication link between customers and internal departments, supporting order processing, customer inquiries, and administrative functions in a fast-paced office environment. This role offers excellent long-term stability and growth potential.
Responsibilities:
- Serve as the primary point of contact for customer inquiries, documentation requests, and order-related communication.
- Enter and process sales orders in Sage, maintain order files, and distribute paperwork to internal teams.
- Coordinate with sales, project management, purchasing, and production to ensure smooth order flow and customer satisfaction.
- Upload, download, and manage documents through customer and vendor portals while assisting with reporting and data entry.
- Provide backup support for purchasing, reception, marketing assistance, and general office administrative tasks.
Qualifications:
- Strong Microsoft Office skills, with an emphasis on Excel.
- Excellent written and verbal communication skills.
- Ability to learn new processes and take on additional responsibilities.
- Detail-oriented, organized, and able to manage multiple priorities.
- Comfortable working in a fast-paced, team-oriented environment.
Benefits:
- Medical Plan
- Dental Plan
- Vision/Eyewear plan
- IL Paid Leave Hours
- 401k
- Life insurance
- Prescription drug reimbursement
- Short-term disability
- Referral bonuses
Four Ways To Apply for this position:
- Email your resume to crystallakeil@expresspros.com
- Apply online and submit the application to the Crystal Lake, IL location
- Call or text at 815-788-8556
- Visit our office at 580 E. Terra Cotta Ave. Crystal Lake, IL 60014 or 750 S. 8th St. West Dundee, IL 60118
About Express Employment Professionals:
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