Located in Evansville, IN
Pay: $18-20/hr DOE
Job Full Description
Overview:
We’re looking for a detail-oriented and tech-savvy Service Technician to join our support team. In this role, you'll be the first point of contact for customers experiencing technical issues, helping them troubleshoot over the phone and coordinating with our field service team for more complex service needs. This position combines customer service, technical support, scheduling, and light networking responsibilities.
Key Responsibilities:
- Communicate with customers by phone to troubleshoot machine service and networking issues
- Log and track service requests accurately using industry-specific software
- Schedule service calls and coordinate equipment installations with field technicians
- Assist with preparing incoming equipment for deployment
- Collaborate with field techs to provide technical assistance as needed
- Maintain accurate data entry for service records and job notes
- Generate and process invoices for service-related work
- Monitor inventory levels and ensure parts and equipment are ready for scheduled calls
- Support other team members with administrative and technical duties as needed
Qualifications:
- Strong customer service and communication skills, especially over the phone
- 1yr experience with data entry, invoicing, and administrative tasks
- Understanding of computer networking and connectivity issues
- Ability to learn and use industry-specific software platforms
- Strong organizational and problem-solving skills
- 1 year of previous experience in a technical support, service coordination, or help desk
- Must be dependable, adaptable, and able to thrive in a fast-paced environment
Interview Right Now!
- About Express Employment Professionals:
- Express can help you find the type of job that is a perfect fit for your needs and abilities, and you will never pay a fee for our services and support. Whether you’re looking for a full-time position, part-time work, or a more flexible schedule, Express can place you in a wide range of jobs that meet your employment goals, including Administrative, Industrial, and Professional positions. Let us help you today! For more information, please visit our website www.ExpressPros.com/EvansvilleIN/
- Benefits Available to Eligible Express Associates
- Medical/Dental/Vision Plan
- Direct Deposit
- 401(k) Retirement Savings Plan
- Life Insurance
- Prescription Drug Reimbursement
- Scholarship Program
- Short-Term Disability
#3251OS
Evansville, IN
3251
1100 Lincoln Avenue
Evansville, IN 47714
Apply Now Email Us