G843
Located in Greenwood, IN
Pay: $20/hr
Job Full Description
Express Employment Professionals has partnered with a respected, locally-owned rubber supplier that is looking for a full-time Customer Service Representative.
Job Summary:
This Customer Service Representative ensures customer satisfaction by handling inquiries, verifying and processing orders, and addressing standard customer service issues. They primarily communicate via email, forward orders to quoting specialists, and maintain seamless service between the company and its clients. Strong organizational and communication skills are essential for success in this role.
Responsibilities:
- Handle customer inquiries, including order confirmations, tracking, invoices, and account updates.
- Process orders, refunds, exchanges, and Return Merchandise Authorizations.
- Provide accurate pricing and delivery details while maintaining customer price libraries.
- Set up new accounts with correct billing, shipping, and mailing information.
- Resolve customer complaints professionally via phone and email.
- Track sales history to support sustainable growth and profitability.
- Manage high volumes of customer emails and calls with clear, positive communication.
- Maintain detailed customer notes to assist the production team with specific requests.
- Generate sales leads and promote company products to meet customer needs.
- Build lasting customer relationships through proactive communication and engagement.
- Keep organized records of interactions, accounts, and key documentation.
Requirements:
- Excellent written and verbal communication skills.
- Proficiency in Microsoft Office applications.
- Strong attention to detail and accuracy.
- Ability to work both independently and collaboratively.
- Skilled in multitasking within a fast-paced, deadline-driven environment.
- Strong organizational, planning, and prioritization abilities.
- Highly motivated, self-directed, and customer service-oriented mindset.
- Basic math and computer skills.
- Preferred: Basic knowledge of inventory control.
- Must pass a 5-panel drug screen.
Schedule:
Full-time, Monday - Friday from either 7am-4pm OR 8am-5pm
Pay & Benefits:
- $20/hr
- Evaluation Hire
- Benefits upon hire:
- Medical, vision, dental insurance
- Life insurance at no cost
- 401k
- PTO
About Express Employment Professionals:
Express Employment Professionals is proud to be the South Side’s Human Resource Center for job seekers and employers. We specialize in matching talented professionals with top employers in Indianapolis and surrounding communities.
How to apply: Email your resume to Erin.Anderson@ExpressPros.com or call 317-888-5700 Monday-Friday between 8am-5pm.
Visit our office in person: 201 S. Emerson Ave., Suite 110 Greenwood, IN 46143 SE Corner of Main St. & Emerson - ½ mile off I-65S at the Greenwood exit 99. Next door to Starbucks.
About Us: Serving the Southside of Indianapolis, Shelbyville, Greenwood, Franklin, and the surrounding south-central counties, Express Employment Professionals’ Certified Professional Staffing Team specializes in Contract and Direct Hire placements in Engineering, Accounting and Finance, and Skilled Manufacturing. There are no fees for our services; we are a Human Resource Solutions company assisting businesses in finding top talent. We have been hired directly by our companies to find them the best candidate for the job!
Indianapolis South, IN
2247
201 S Emerson Avenue
Suite 110
Greenwood, IN 46143
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