R523
Located in Hurlock, MD
Pay: $17 - $20/hr
Job Full Description
Express is a full service staffing and recruiting firm with an international presence and local ownership. Our location services the Delmarva Peninsula from Chestertown, MD to Wallops Island, VA, and Bay to Ocean. We assist local companies in hiring qualified individuals for their openings in office, commercial, industrial, and medical settings, including temporary, evaluation hire and direct hire placements. Expand your search with Express!
Our client is seeking a Customer Service Associate!
The Customer Service Associate serves as the primary contact for external and internal customers. This role is responsible for making judgments and discretionary decisions that affect the operations of the organization, and effectively communicates those judgments and decisions to the customer. The Customer Service Associate is also responsible for appropriately communicating customer requirements to the manufacturing team, in accordance with company policies and procedures.
Responsibilities
- Respond promptly to customer inquiries via phone, email, or in-person.
- Process orders accurately and efficiently while ensuring customer satisfaction.
- Maintain up-to-date knowledge of company products and services to effectively address customer needs.
- Collaborate with team members to resolve issues and improve service delivery.
- Document customer interactions and feedback for continuous improvement.
- Assist the Account Managers with special projects, acts as a back-up when needed, and other duties assigned.
Requirements
- Proven experience in customer service or a related field is preferred.
- Strong communication skills, both verbal and written.
- Basic math skills for processing transactions accurately.
- Ability to work well in a fast-paced environment while maintaining attention to detail.
- High School Diploma or GED.
- Strong knowledge of Microsoft Office Suite and other standard software.
Experience:
- Customer service: 2 years (Preferred)
Interested? Give us a call TODAY -(410) 820-8888 or (410) 860-8888!
We also accept applications in the office or online at www.ExpressPros.com. Resumes are okay too! You can email one to our Easton or Salisbury office.
Not looking, but know someone who is? We offer referral bonuses! Help your friends and family while you also help yourself!
Easton, MD
2400
29466 Pintail Drive
Unit 1
Easton, MD 21601
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