LT45
Located in Caledonia, MI
Pay: $40,000-$45,000/year
Job Full Description
Customer Service Representative Summary
A manufacturer of custom labeling and packaging solutions is seeking a Customer Service Representative to join their team in Grand Rapids, MI. This full-time role is ideal for someone with a strong service mindset, excellent communication skills, and the ability to handle a variety of customer interactions in a fast-paced setting. You'll be responsible for providing product support, processing orders, resolving issues, and ensuring a positive experience for both internal and external customers.
Customer Service Representative Responsibilities
- Estimate and quote incoming requests
- Answer incoming phone calls and emails and greeting guests on site
- Prepare work orders to clearly direct production staff
- Accept art/files and confirm required information to complete the job
- Research answers for customers, sales staff, management and production department
- Coordinate delivery requests and special instructions
- Troubleshoot product-related issues and guide customers through available solutions
- Sort and distribute incoming mail and faxes
- Resolve customer concerns in a timely fashion and completely
- Keep all customer information current and accurate
- Help with proofreading of all outgoing artwork
- Run day-end and month-end procedures and reports
- Price and invoice each job upon completion and verify that all work done is charged correctly
- Take personal responsibility for the company image to the customer and take every necessary action to maintain the company reputation for on-time delivery of quality products
- Other duties as assigned
Schedule & Pay:
- 8:00am-5:00pm Monday-Friday
- $40,000-$45,000/year based on experience
Customer Service Representative Qualifications
- High school diploma or GED required
- Customer service experience in a printing or manufacturing setting
- Experience with a print management ERP/CRM preferred (EFI, CERM)
- Strong written and verbal communication skills
- Strong math skills (ability to calculation discounts, proportions, and percentages)
- Proficiency with Microsoft Office and general office technology
- Detail-oriented with strong time management and multi-tasking abilities
- Friendly, professional, and solutions-driven approach
- Ability to learn product specs and navigate customer issues confidently
Apply Now!
- Quick Apply Here
- Send Grant your resume: grant.stevens@expresspros.com
- Give our office a call: 616-281-0611
- Stop by our office: 1760 44th Street SW, Suite 10, Wyoming, MI 49519, Inside the Chateau Centre.
Location: Caledonia, MI
Position Type: Full-Time, Evaluation Hire
What Makes Express Employment Professionals Different?
Express Employment Professionals is a local employment agency that has been helping people find great jobs in Grand Rapids since 1996. We focus on helping people find permanent, long term positions at some of the best companies in the area. Every week we are actively working with 130+ companies in the Greater Grand Rapids area.
Express has a wide variety of jobs available, including:
- Light Industrial
- Skilled Trades
- Administrative
- Professional
Benefits of working with Express:
- Weekly Pay
- Medical, Dental, Vision, Short-Term Disability, and Life Insurance
- 401(K) Savings Plan
- Holiday and Vacation Pay
- Scholarship programs
- Free Online Training
Apply today on the ExpressJobs app! Search for other great job openings in your area, build your profile, and apply, all from your mobile device. Available in the Apple App Store or Google Play.
Grand Rapids, MI
1357
1760 44th St SW
#10
Grand Rapids, MI 49519
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