H810
Located in Grand Rapids, MI
Pay: $18.00-$20.00/HR
Job Full Description
Bilingual Customer Service Representative Job Summary:
A company in Grand Rapids is seeking a Bilingual (Spanish/English) Customer Service Representative to provide front-line telephone and email support to clients and their employees. This role will handle a range of customer inquiries including account access, order status, and product support. The ideal candidate is professional, reliable, and service-oriented with strong computer proficiency.
Bilingual Customer Service Representative Responsibilities:
- Service 30–40 customer support phone calls per day and respond to 25–30 customer support emails per day
- Interaction with vendors and partners to identify order status, shipping status, and warranty details
- Logging into the platform administration center to identify, reset, and provide login and password credentials to users
- Resolution of inbound inquiries promptly and accurately with a service-focused mindset
- Accurate documentation of all inquiries and responses in the CRM
- Safeguarding of confidential client records and files
- Establishment and maintenance of strong working relationships with team members and peers
- Support of company, team, and individual goals
Schedule & Pay:
- Monday through Friday typical schedule: 10:30am–7:00pm (part-time option 3:00–7:00pm)
- $18–$20/HR
Bilingual Customer Service Representative Qualifications:
- High school diploma required, associate’s degree preferred
- 2–5 years of business-to-business customer service or equivalent experience desired
- Strong verbal and written communication skills in English and Spanish
- Exceptional phone and email etiquette
- Ability to multi-task and remain organized in a fast-paced environment
- Comfortability with CRM systems and various computer programs
- Professional and reliable with outstanding attention to detail
- Ability to prioritize, shift tasks as needed, and handle variations in workload
- Capacity to maintain confidentiality and work with sensitive records in a professional manner
Apply Now!
- Quick Apply Here
- Send Grant your resume: grant.stevens@expresspros.com
- Give our office a call: 616-281-0611
- Stop by our office: 1760 44th Street SW, Suite 10, Wyoming, MI 49519, Inside the Chateau Centre.
Location: Grand Rapids, MI
Position Type: Evaluation hire, full-time
What Makes Express Employment Professionals Different?
Express Employment Professionals is a local employment agency that has been helping people find great jobs in Grand Rapids since 1996. We focus on helping people find permanent, long-term positions at some of the best companies in the area. Every week we are actively working with 130+ companies in the Greater Grand Rapids area.
Express has a wide variety of jobs available, including:
- Light Industrial
- Skilled Trades
- Administrative
- Professional
Benefits of working with Express:
- Weekly Pay
- Medical, Dental, Vision, Short-Term Disability, and Life Insurance
- 401(K) Savings Plan
- Holiday and Vacation Pay
- Scholarship programs
- Free Online Training
Apply today on the ExpressJobs app! Search for other great job openings in your area, build your profile, and apply, all from your mobile device. Available in the Apple App Store or Google Play.
Grand Rapids, MI
1357
1760 44th St SW
#10
Grand Rapids, MI 49519
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