A694
Located in Grand Rapids, MI
Pay: $20-$21/HR
Job Full Description
Customer Account Specialist Job Summary:
A locally owned and operated wholesale distributor of fabrics is looking for a Customer Account Specialist. This position is seeking a team-oriented individual with the ability to provide excellent service standards and maintain high customer satisfaction levels.
This is a critical position in the company as they will be responsible for managing accounts by taking incoming calls, processing orders, coordinating times with vendor on lead times; handling shipping arrangements and supporting the sales team.
Customer Account Specialist Responsibilities:
- Deliver prompt, accurate, and friendly customer service via phone, email, and other communication channels
- Accurately process customer orders and ensure timely entry into company systems
- Coordinate with vendors regarding lead times, product availability, and order status
- Arrange shipping and receiving logistics to meet customer and company requirements
- Provide support to sales representatives through order tracking, documentation, and communication
- Monitor customer accounts and orders, proactively identifying and resolving issues
- Foster professional and positive interactions with colleagues, customers, and partners
Schedule & Pay:
- 8:30am to 5:00pm, Monday through Friday
- $20-$21/HR
Customer Account Specialist Qualifications:
- Minimum of 2 years of customer service or call center experience, preferably in a professional office or business-to-business setting
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) with ability to quickly learn new systems
- Strong verbal and written communication skills with a customer-focused approach
- Ability to multi-task, prioritize responsibilities, and manage time effectively in a fast-paced environment
- High attention to detail and accuracy in data entry and documentation
- Team-oriented mindset with a positive, collaborative attitude
- Prior experience in a customer-facing role with proven problem-solving skills
- Associate degree preferred or equivalent work experience
- Strong record of reliability, punctuality, and consistent attendance
Apply Now!
- Quick Apply Here
- Send Grant your resume: grant.stevens@expresspros.com
- Give our office a call: 616-281-0611
- Stop by our office: 1760 44th Street SW, Suite 10, Wyoming, MI 49519, Inside the Chateau Centre
Location: Grand Rapids, MI
Position Type: Full-time, Evaluation hire
What Makes Express Employment Professionals Different?
Express Employment Professionals is a local employment agency that has been helping people find great jobs in Grand Rapids since 1996. We focus on helping people find permanent, long term positions at some of the best companies in the area. Every week we are actively working with 130+ companies in the Greater Grand Rapids area.
Express has a wide variety of jobs available, including:
- Light Industrial
- Skilled Trades
- Administrative
- Professional
Benefits of working with Express:
- Weekly Pay
- Medical, Dental, Vision, Short-Term Disability, and Life Insurance
- 401(K) Savings Plan
- Holiday and Vacation Pay
- Scholarship programs
- Free Online Training
Apply today on the ExpressJobs app! Search for other great job openings in your area, build your profile, and apply, all from your mobile device. Available in the Apple App Store or Google Play.
Grand Rapids, MI
1357
1760 44th St SW
#10
Grand Rapids, MI 49519
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