Located in Winona, MN
Pay: $17.00
Job Full Description
E-Commerce Customer Service Representative
Winona, MN
The E-Commerce Customer Service Representative is responsible for the general customer service of the companies website, including Amazon, Ebay and Walmart. The E-Commerce Customer Service Representative will demonstrates a high degree of professionalism in communication, attitude and teamwork with both peers and management and will possess a minimum of two years customer service experience. This full-time, Monday-Friday position reports to the E-Commerce Manager.
Primary duties:
- Directly interacting with customers across all communication channels (phone, email, live chat)
- Assist customers with order placement
- Respond to customer questions regarding product specifications, shipping times, international shipping costs, and various other inquiries
- Responsible for processing returns, exchanges and cancellations
- Utilize and develop product knowledge within the welding industry in order to provide outstanding customer service
Secondary duties:
- Identify and list products for sale online, utilizing Excel spreadsheets
- Assist in pricing updates
- Devise creative selling strategies to encourage increased product sales and customer traffic
- Assist as needed in shipping customer orders
Preferred Qualifications:
- Possess sales or customer service work experience
- Excellent written and oral communication skills with a variety of audiences
- Understanding of order and customer management for E-Commerce
- Data management skills including importing and exporting data
- Experience with MS Office products (Excel, Word, etc.)
- Experience with marketplaces and/or social media
- Ability to self-motivate and be organized with a systematic approach
- Ability to manage multiple tasks/projects at once
- Critical thinking and decision-making skills, able to make effective decisions among primarily known / understood conditions with occasional variables
Apply online at www.expresspros.com or call Express Employment Professionals at 507-457-3311 for more information.
Winona, MN
1258
1600 Gilmore Avenue
Winona, MN 55987
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