Located in Winona, MN
Pay: $65,000
Job Full Description
Universal Banking Manager
Winona, MN
$65k-80k
Mon-Fri 9am-5pm
About the Role
Merchants Bank is seeking a service-driven, relationship-focused Universal Banking Manager to lead our Retail Banking team across three Winona locations. This is a hands-on leadership role; you'll be both a coach and a banker, guiding a team of Universal Bankers while maintaining direct customer relationships and ensuring operational excellence at every touchpoint.
This is more than a management position. You'll have a genuine seat at the leadership table, the ability to drive meaningful change, and the opportunity to help shape a growing team around a shared vision rooted in our values.
What You'll Do
- Lead, coach, and develop a team of Universal Bankers across three Winona market locations
- Deliver exceptional customer service daily, handling complex needs with tact, professionalism, and genuine care
- Deepen customer relationships by identifying needs and connecting clients with the right banking products and services
- Support consumer lending activities and guide customers through borrowing options
- Participate in hiring, performance reviews, and ongoing staff development
- Drive team sales performance and motivate staff to meet and exceed goals
- Ensure operational excellence and compliance across all branch locations
- Play an active role in fraud prevention and customer account protection
- Collaborate with bank leadership to contribute to strategy, culture, and continuous improvement
What We're Looking For
- Minimum 4 years of front-line banking experience required
- Proven leadership or supervisory experience in a banking or financial services environment
- Strong knowledge of bank products, services, and general banking operations
- Excellent customer service, sales, and communication skills
- Ability to problem-solve effectively and support both staff and customers in real time
- Initiative, sound judgment, and a genuine desire to serve others
- HS Diploma required; Associate or Bachelor's degree in Business, Finance, or related field preferred
Why Community Banking
- A true seat at the leadership table; your voice matters here
- Ownership mentality; you'll have the ability to create real change
- Be part of building something; learn and grow alongside the team in an evolving business model
- Community-focused, relationship-driven culture
- Competitive salary based on experience
Winona, MN
1258
1600 Gilmore Avenue
Winona, MN 55987
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