Job Summary
We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. The ideal candidate will possess excellent communication skills and a passion for providing exceptional customer support. This role involves assisting clients with inquiries, resolving issues, and ensuring a positive customer experience. The ability to communicate effectively in both English and additional languages is highly valued.
Responsibilities
- Providing a positive customer experience
- Responding to all customer inquiries phone, mail, and email
- Assist customers with product information, order status, and issue resolution
- Gaining a working knowledge of products from assigned brands to become a subject matter expert on specific brand products
- Maintain product related technical and service information to be distributed to the Customer Service team
- Support customers with troubleshooting, problem resolution and performance improvement recommendations
- Proactively resolve product issues
- Diagnose and troubleshoot technical issues with products, guiding customers through solutions and, when necessary, escalating more complex problems to the appropriate teams.
Competencies and Skills:
- Excellent communication
- Sense of urgency and results oriented
- Self-motivated and able to train and mentor others
- Team orientation
- Detail oriented with ability to successfully multitask
- Flexibility & ability to deal with continual change
- Proven experience in customer support or a related roleEducation and Experience:
- Any combination of education and experience provided the required skills and knowledge are possessed
- Required Education: High School Diploma *Post-high school education a plus Experience: Customer service-related position having experience in a warranty/service department a plus
- Recommended Skill Proficiencies: Microsoft Suite (outlook, excel, teams), Salesforce Service and Commerce Clouds
- Passions & Interests: Outdoors, hunting, shooting, fishing and/or camping
- Strong communication skills, both written and verbal
We are located at:
1900 N Providence Ste 200
Columbia MO 65202
573-443-1800
About us:
Express Employment Professionals works with job seekers to help them find the right job for their skills and experience. We have a variety of jobs available, and there are full-time, part-time, and temporary positions available. As one of the leading staffing companies in North America, Missouri, and Columbia, we’re ready to help you take the next step in your career.
Express Employment Professionals is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. We are committed to the principle of equal employment opportunity for all people and to hire and promote individuals solely based on their qualifications for the job.
In compliance with applicable federal, state/province and local law, employment decisions are based on business needs, job requirements, and an individual’s qualifications regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability, genetic information or protected veteran status. We do not tolerate discrimination or harassment based on any of these characteristics and expect that our employees and associates will cooperate in maintaining an atmosphere free of discrimination and harassment.
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Job Type: Full-time