CB002
Located in Utica, NY
Pay: $22.50
Job Full Description
Credit Union is seeking a motivated and detail-oriented Collection Specialist to join their team. Responsibilities include the following:
Responsibilities :
· Process all correspondence for collections department, ensuring accuracy of work. Create form letters, type labels, and provide general administrative support
· Analyze accounts to identify next steps (i.e. account types, amount owed, credit score, collateral value, etc.)
· Maintain collection files according to department procedures
· Input data into the credit union’s collection system, and generate reports as requested
· Respond to telephone calls regarding payment notices and delinquent accounts
· Supervise mailing of payment notices, ensuring that credit union errors are detected promptly and corrected
· Provide members with a complete explanation of the loan’s status as requested
· Follow up on delinquent loans and make calls for interest, partial, or full payment
· Maintain a detailed written record of all communications made regarding the delinquency
· Receive and write receipts for mail payments directed to the department and route to teller
· Prepare information needed or required by collection agency, and post receipts from collection agency
· Correspond with attorneys regarding accounts that have been sent out for legal
Requirements
· Proven experience in collections or accounts receivable management is preferred
· Strong negotiation skills with the ability to handle difficult conversations professionally
· Excellent communication skills, both verbal and written, with attention to detail
· Ability to work independently as well as part of a team in a fast-paced environment
· Proficient in Microsoft Office Suite Products
Utica-Rome, NY
2747
118 Columbia Street
Suite 103
Utica, NY 13502
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