N093
Located in Durham, NC
Pay: $30/hr. - $35/hr.
Job Full Description
Position Overview
The Systems Support Administrator will play a key role in supporting and maintaining the company’s
IT infrastructure. This position will be responsible for the daily operation, monitoring, and support of
hardware, software, and network systems across all locations. The ideal candidate is a proactive problem
solver who can provide technical expertise, exceptional user support, and ensure smooth IT operations in
a fast-paced, science-driven environment.
Key Responsibilities
• Provide Tier 1 and Tier 2 technical support for end-users on hardware, software, and network
issues
• Install, configure, and maintain desktop and laptop systems, mobile devices, printers, and
peripheral equipment
• Monitor and troubleshoot systems performance, connectivity, and security issues
• Maintain Active Directory, Office 365, and other enterprise applications
• Assist in the onboarding and offboarding processes of employees (equipment setup, account
provisioning, access control)
• Work with external vendors for hardware, software, and IT services when needed
• Maintain asset inventory and documentation of systems, procedures, and user guides
• Support virtual collaboration tools such as Zoom, Microsoft Teams, and VPN systems
• Ensure endpoint security, patch management, and compliance with company IT policies
• Collaborate with IT team members to implement infrastructure improvements and projects
Qualifications
• Bachelor’s degree in Computer Science, Information Technology, or related field; or equivalent
experience
• 3+ years of experience in systems support, IT helpdesk, or similar role
• Proficiency in Windows and macOS operating systems, Office 365, and Active Directory
• Working knowledge of networking fundamentals (TCP/IP, DNS, DHCP, VPN)
• Experience with endpoint management tools (e.g., Intune, JAMF, SCCM) is a plus
• Excellent troubleshooting skills and a customer-first mindset
• Strong communication skills and the ability to explain technical concepts to non-technical users
• Must be able to prioritize and manage multiple tasks with minimal supervision
Durham, NC
1425
5306 NC Highway 55
Suite 103
Durham, NC 27713
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