Located in Burlington, NC
Pay: $14 - $17/ Hour
Job Full Description
Counter Customer Service Representative
Full-Time | Hands-On + Customer-Facing | Growth Opportunity
This position blends customer interaction, problem-solving, and physical activity—perfect for someone who enjoys variety and being part of a hardworking, team-first environment.
We’re partnering with a well-established HVAC supply company that keeps contractors and businesses running. In this role, you’ll be the go-to person at the counter—helping customers find the right parts, keeping inventory moving, and making sure every order is accurate and on time.
Hours: Monday - Friday 8AM - 5PM
Pay range: $15 - $17/Hour
What You'll Be Doing
- Greet customers professionally and provide knowledgeable, friendly service
- Answer phones and assist with product inquiries, orders, and problem-solving
- Process orders, invoicing, returns, credits, and product lookups using computer systems
- Suggest additional or substitute products to meet customer needs
- Load/unload trucks and assist customers with materials using proper equipment
- Receive, stock, and organize inventory in the warehouse
- Maintain a clean, safe, and organized workspace (inside and out)
- Assist with occasional deliveries as needed
- Participate in after-hours emergency call rotation
- Follow through on customer requests and commitments
Abilities Needed
- Customer-focused with strong communication skills
- Comfortable working both at a sales counter and in a warehouse environment
- Ability to lift up to 50 lbs. and stay active throughout the day
- Detail-oriented with basic computer skills (invoicing, order entry, etc.)
- Team player who can take direction and work under pressure
- Forklift experience (or willingness to learn)
- Dependable with strong attendance and work ethic
- Willingness to learn product lines and grow industry knowledge
Desired Experience
- Experience in counter sales and customer service (retail)
- Familiarity with heating, air conditioning, and refrigeration systems is a big plus, but not required
- Exposure to vendor catalogs, product cross-referencing, or technical specs
Apply Today!!!
#2387OXNC
Oxford, NC
2387
124 Main Street
Oxford, NC 27565
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