Information Systems Support Specialist
Our client in Mentor, OH is seeking a motivated, detail-oriented, and customer-focused Information Systems Support Specialist to support business applications, enterprise systems, and operational processes within a growing manufacturing organization. This role serves as a key liaison between technology and business operations by providing application support, troubleshooting system issues, improving workflows, and training end users.
Key Responsibilities
Business Systems Support
- Provide day-to-day support for ERP systems and other business-critical applications.
- Troubleshoot and resolve application, workflow, data, and user-related issues.
- Assist users with system functionality, best practices, and business process questions.
- Coordinate with software vendors and internal stakeholders to resolve system concerns.
- Participate in system testing, upgrades, implementations, and enhancements.
- Maintain system documentation and application configurations.
Process Improvement & Systems Enhancement
- Analyze business processes and identify opportunities to improve efficiency through technology.
- Support automation initiatives and workflow improvements.
- Document business requirements, procedures, and system changes.
- Assist with software implementations, integrations, and system enhancement projects.
- Partner with various departments to maximize the effectiveness of existing technologies.
User Training & Support
- Train employees on ERP and other business applications.
- Develop and maintain user guides, training materials, and process documentation.
- Provide ongoing system support and promote technology best practices.
- Create and maintain knowledge base articles and support resources.
Qualifications
- Bachelor's Degree in Information Systems, Information Technology, Computer Science, Business Administration, or a related field (or equivalent experience).
- Minimum 2 years of experience supporting ERP systems, enterprise software, or business applications.
- Strong troubleshooting, analytical, and problem-solving skills.
- Working knowledge of SQL and relational databases.
- Experience with Microsoft 365 applications, including Teams, SharePoint, and Power Platform.
- Excellent verbal and written communication skills.
- Ability to effectively support both technical and non-technical users.
- Strong organizational skills and ability to manage multiple priorities.
Preferred Skills
- ERP and business application support experience in a manufacturing environment.
- Business process analysis and process improvement experience.
- System testing, implementation, and software upgrade support.
- Documentation, process mapping, and user training experience.
Pay Range: Competitive based on experience