HUM1
Located in McAllen, TX
Pay: $17.00 per hour
Job Full Description
Job Title: Remote Call Center Agent – Claims Support (Work From Home)
Location: Fully Remote (U.S.)
Position Type: Full-Time, Temporary (Project Duration: 1–6 months)
Compensation: $17/hour
Estimated Start Date: Monday, October 6th (Subject to change, please call for schedules; may include weekends)
Program Overview:
Express Employment Professionals McAllen is now hiring for over 50+ Remote Customer Service Representatives to support a large-scale claims assistance program. Candidates will handle inbound calls, support clients with claims processing, and provide professional, empathetic customer service. This project is expected to last 1–6 months.
Key Responsibilities:
- Handle inbound calls regarding total property loss, partial property loss, physical injury, and general claims questions.
- Assist clients with online claims submission; provide Tier 1/Tier 2 support.
- Accurately enter and manage client data in the system.
- Maintain empathy, professionalism, and sensitivity when interacting with clients.
- Complete required background checks.
- Participate in training sessions and follow operational procedures.
Requirements
- Must be Bilingual (English/Spanish)
- Strong communication and customer service skills with a focus on empathy.
- Detail-oriented with proficient data entry skills.
- Reliable Windows 11 computer with a working camera; Windows Defender as the only active antivirus.
- Authorized to work in the U.S. and able to pass a background check.
- Previous call center or customer service experience preferred but not required.
If interested, please call our office at 956-664-9675 and ask to speak with Michelle Rodriguez!
#mcallen
McAllen, TX
1670
504 North 10th Street
Suites B1-B5
McAllen, TX 78501
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