HUM2
Located in McAllen, TX
Pay: $22.00 per hour
Job Full Description
Job Title: Remote Call Center Supervisor (Work From Home)
Location: Fully Remote (U.S.)
Position Type: Full-Time, Temporary (Project Duration: 1–6 months)
Compensation: $22/hour
Estimated Start Date: Monday, October 6th (Please call for schedules; may include weekends)
Program Overview:
Express Employment Professionals McAllen is hiring Remote Call Center Supervisors to oversee daily operations of a call center team. Supervisors will monitor performance, coach agents, ensure operational efficiency, and support high-quality customer service. This project is expected to last 1–6 months.
Key Responsibilities:
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Plan, assign, and direct work for call center agents.
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Monitor agent calls and provide quality assurance evaluations.
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Ensure adherence to company policies and procedures.
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Provide immediate feedback, coaching, counseling, and recognition for employee performance.
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Prepare reports on agent performance, attendance, and project metrics.
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Monitor and report call volume, staffing schedules, and system issues to management.
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Address agent complaints and resolve problems promptly.
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Assist with training and development of employees through demonstration, observation, and constructive feedback.
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Handle sensitive customer data, including credit card information, securely and professionally.
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Monitor agent attendance, including start and end times.
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Motivate and assist agents in setting and achieving goals.
Requirements:
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Must be bilingual (English/Spanish).
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Must have a reliable Windows 11 computer with a working camera and Windows Defender as the only active antivirus.
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Must be authorized to work in the U.S.
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Associates degree plus one to two years’ experience, or equivalent combination of education and experience.
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Minimum 6–12 months’ project experience required.
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Prior experience training, supervising, coaching, or mentoring required.
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Proficient in Microsoft Office applications including Outlook, Word, and Excel.
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Proven ability to motivate teams and achieve goals.
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Ability to handle stress, including difficult or emotional customers or employees.
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Professional demeanor when interacting with clients and management.
If interested, please call our office at 956-664-9675 and ask to speak with Michelle Rodriguez!
McAllen, TX
1670
504 North 10th Street
Suites B1-B5
McAllen, TX 78501
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