HAB01
Located in McAllen, TX
Pay: $12
Job Full Description
Resident & Guest Specialist
Worksite: Apartment complex in McAllen,Tx (may rotate between properties)
Reports to: Real Estate Manager
Employment Schedule: Mondays, Wednesdays, Fridays – 8:00 a.m. to 5:00 p.m.; some Saturdays for tours, events, or peak traffic periods. (10am-2pm)
Position Overview
The Resident & Guest Specialist serves as the community’s first point of contact for residents, prospects, and guests. This role focuses on providing exceptional customer service, supporting leasing efforts, coordinating resident communications, and maintaining a professional and welcoming front desk experience.
Key Responsibilities
- Front Desk & Guest Services: Greet residents and visitors, manage visitor logs, keys/fobs, packages, and ensure the lobby and front office are always presentable.
- Leasing Support: Conduct tours, collect guest information, assist with applications, and support move-ins, renewals, and move-outs.
- Resident Relations: Answer calls, emails, and chats promptly; distribute notices and community updates; and ensure a positive resident experience.
- Service Requests: Log maintenance requests, track progress, and communicate updates to residents.
- Payments & Documentation: Process rent payments and fees, issue receipts, maintain transaction records, and ensure compliance with Fair Housing and privacy standards.
- Amenity & Event Coordination: Manage reservations, prepare event spaces, assist with setup/cleanup, and enforce community rules.
- Reporting: Maintain accurate daily traffic logs, update occupancy reports, and assist with administrative tasks as needed.
Qualifications
- Minimum 1 year of experience in customer service, hospitality, leasing, or front desk operations (multifamily experience preferred).
- Bilingual (English/Spanish) strongly preferred.
- Professional communication and organizational skills with attention to detail.
- Proficient in Microsoft Office and/or Google Workspace; comfortable with CRM or work-order systems.
- Valid driver’s license and reliable transportation for inter-property assignments.
Core Competencies
Customer Service • Communication • Time Management • Teamwork • Problem Solving • Professionalism
Physical & Work Conditions
Ability to stand or walk for extended periods, lift up to 25 lbs, and work indoors or outdoors for community events.
If interested, please give me a call to the office 956-664-9675 EXT 1-58
Please send your resume to the McAllen Office !
#mcallen
McAllen, TX
1670
504 North 10th Street
Suites B1-B5
McAllen, TX 78501
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