Located in McAllen, TX
Pay: $13.00
Job Full Description
Customer Service Representative
McAllen, TX
Monday-Friday 7am-4pm
$13/hour
Key Responsibilities
Customer Service & Administrative Support
- Manage trainee check-in/check-out, course registration, and badge issuance.
- Respond to customer inquiries by phone, email, and in person.
- Assist customers with account setup, payments, and system access.
- Coordinate with other departments regarding documentation, certificates, registrations, and billing.
- Promote and cross-sell safety council services, training programs, and membership benefits.
- Maintain accurate customer records, contact lists, and account information.
- Assist with administrative tasks including mass emails, newsletters, filing, and general office duties.
Proctoring Responsibilities
- Monitor and supervise students during exams and assessments.
- Maintain a secure testing environment and enforce testing regulations and lab rules.
- Ensure academic integrity and compliance with testing procedures.
- Track testing times and assist with any issues that arise during examinations.
- Maintain testing equipment and ensure testing areas remain organized and professional.
Instructor Responsibilities
- Deliver training presentations and facilitate classroom discussions.
- Conduct evaluations, assessments, and practical demonstrations as required.
- Provide guidance and feedback to students.
- Assist with course preparation, training materials, and classroom setup.
- Maintain a clean, organized, and professional training environment.
- Support training operations to ensure a positive learning experience for all participants.
Qualifications
- High school diploma or equivalent required.
- Strong customer service and communication skills.
- Computer literacy and ability to learn multiple software systems.
- Strong organizational skills and attention to detail.
- Professional demeanor and positive attitude.
- Previous customer service, administrative, training, or proctoring experience preferred.
- Bilingual (English/Spanish) preferred.
For immediate consideration, please call 956-664-9675 ext.180 Perla
McAllen, TX
1670
504 North 10th Street
Suites B1-B5
McAllen, TX 78501
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