Position Summary
The Front Desk Administrator serves as the first point of contact for customers, vendors, and visitors at our client company's facility. This role is responsible for managing front office operations, coordinating communication between shop personnel and clients, and supporting administrative functions to ensure smooth daily operations in a fast-paced industrial environment.
Key Responsibilities
- Greet and assist visitors, customers, and delivery personnel in a professional manner
- Answer, screen, and direct incoming phone calls and emails
- Maintain a clean, organized, and professional reception area
- Respond to customer inquiries regarding services, job status, and scheduling
- Assist with order intake, work order entry, and job tracking
- Communicate with vendors regarding deliveries, pickups, and invoices
- Prepare, file, and maintain documents such as work orders, invoices, purchase orders, and shipping paperwork
- Support billing, invoicing, and accounts receivable tasks as needed
- Maintain accurate records of incoming and outgoing shipments
- Ensure compliance with company procedures and safety protocols when receiving visitors
Required Qualifications
- 2+ years of administrative or front desk experience, preferably in an industrial, manufacturing, or construction environment
- Strong communication and customer service skills
- Proficiency in Microsoft Office (Word, Excel, Outlook)
- Ability to multitask and prioritize in a fast-paced shop environment