Express Employment Professionals is recruiting a dedicated and enthusiastic Tasting Room Lead to join a downtown tasting room.
The ideal candidate will possess strong leadership skills and a passion for delivering exceptional customer service. As a Tasting Room Lead, you will oversee daily operations, ensuring that guests receive outstanding service.
Duties
- Supervise and coordinate the activities of team members during shifts to ensure smooth operations.
- Provide excellent customer service by addressing guest inquiries and resolving any issues that may arise.
- Train and mentor new employees in hospitality best practices.
- Monitor inventory levels and assist in ordering supplies as needed to maintain operational efficiency.
- Ensure cleanliness and organization of work areas.
- Collaborate with management to implement strategies for improving service quality and team performance.
Requirements
- Previous experience in a leadership role within the food industry is preferred.
- Strong background in customer service, with the ability to engage positively with guests.
- Knowledge of the wine industry.
- Excellent communication skills, both verbal and written.
- Ability to work effectively in a fast-paced environment while maintaining attention to detail.
- Flexibility to work various shifts, including evenings, weekends, and holidays as needed.
- A passion for hospitality and helping others thrive in a team-oriented setting.