Located in Wauwatosa, WI
Job Full Description
Customer Service Representative (Bilingual English/Spanish Preferred)
Express Employment Professionals is recruiting on behalf of a client in the West Milwaukee area for a Customer Service Representative. Our client is a well-established distributor of roofing and exterior building products serving professional contractors and construction customers. The ideal candidate will have strong customer service skills and be comfortable supporting customers in a fast-paced building materials environment. Roofers Mart, Inc. describes its business as supplying exterior building products to professional contractors and emphasizes customer service and contractor support.
Responsibilities
- Provide exceptional customer service to contractors, builders, and other customers.
- Answer incoming phone calls and respond to customer inquiries.
- Assist customers with product availability, pricing, and order status.
- Enter and process orders accurately and efficiently.
- Coordinate with warehouse and delivery personnel to ensure timely order fulfillment.
- Resolve customer concerns in a professional and timely manner.
- Maintain accurate customer and order records.
- Support branch operations and sales staff as needed.
- Build and maintain strong customer relationships.
Qualifications
- Bilingual English/Spanish strongly preferred.
- Previous customer service experience required.
- Experience in roofing, construction, building materials, lumber, distribution, or a related industry is highly preferred.
- Strong communication and organizational skills.
- Basic computer proficiency, including Microsoft Office.
- Ability to multitask and prioritize in a fast-paced environment.
- High school diploma or equivalent.
Preferred Experience
- Working with contractors, builders, or construction professionals.
- Order entry and inventory management.
- Knowledge of roofing materials, siding, windows, gutters, insulation, or other exterior building products.
Schedule
- Full-Time
- Monday-Friday, 1st Shift
- West Milwaukee, WI
Apply today! We're looking for a customer-focused individual who enjoys working with people and can confidently communicate in both English and Spanish while supporting customers in the roofing and building supply industry.
Milwaukee (West), WI
3422
2525 North Mayfair Road
Suite 80
Wauwatosa, WI 53226
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