An Edmonton client is searching for an experienced Technical Support Specialist to join their team. This role provides technical assistance and help to HET on site, CSR to the internal employees and researching, troubleshooting, and mechanical advising for issues.
Technical Support Specialist Responsibilities:
Responds quickly to equipment down situations where advanced troubleshooting is required.
Provides after hours technical support.
Track and monitor test programs in the field, communicate with the Reliability team and Corporate Technical Support.
Track and report product problems and provide status updates
Work closely with OEM reps and keep customers informed.
Identify and analyze technical issues which can impact availability and communicate to stake holders.
Continuously looking for improvements for the customer equipment.
Serves customers by providing information and resolving technical problems.
Acts as the liaison between SMS Equipment, Komatsu and the customer.
Resolves problems by asking questions and clarifying customer's concerns; determining the cause of the problem; explaining the best solution; making the correction or adjustment; and following up to ensure resolution
Attend product meetings as required
Leads task force committees on product issues
Prepares customer reports as required (Condition & Failure Analysis Reports)
Documents and communicates observations of customer equipment
Prepares reports (i.e. Field Service Reports and TSI) as required
Completes daily reports (i.e. Equipment Down or update)
Assists with special projects as assigned.
Support large machine outages or overhauls, when requested.
Attend weekly branch & customer meetings
Support warranty process as required
Creating & owning Komatsu technical request (TSI & TSR) from creation to conclusion (information package creation, submission, follow up, information delivery, final conclusion.
Embracing continuous improvement project to improve the customer fleet mechanical availability
Stay current with available technical information
Provide technical training for industry-specific needs, KA, updates
Provides technical support to ensure the success of both the preventative and predictive maintenance programs.
Equipment maintenance, repairs, experimental setups and improvement modifications.
Reviews equipment preventative, vibration and oil analysis programs as appropriate to maximize benefit
Technical Support Specialist Requirements:
- Journeyman HET with 3-5 years experience additionally working with Komatsu or other heavy equipment. OFF ROAD ONLY
- Communication skills
- Technical aptitude
Technical Support Specialist Hours & Wage:
- $130,000-140,000/year
- 6:00 AM - 6:00 PM Monday to Friday
- 14 on 14 off, 12 hours shifts
About Us:
Specialized Recruiting Group (An Express Employment Professionals Co) works with job seekers to help them find the right job for their skills and experience. We have a variety of jobs available, and there are full-time, part-time, and temporary positions available. As one of the leading staffing companies in North America, our Edmonton, AB offices are ready to help you take the next step in your career.
Specialized Recruiting Group (An Express Employment Professionals Co) has helped strong applicants build their career since 1985. In 2021, our team put more than 4,500 associates to work in the greater Edmonton area. Globally, Express employs more than 556,000 people across more than 800 franchise locations worldwide.
Take the first step toward new career success, apply with SRG today.