FTCSE
Located in Scottsdale, AZ
Pay: $23-$25
Job Full Description
Sr. Customer Service/Order Entry Specialist
$23 - $25 per hour DOE
Are you the kind of person who thrives on getting every detail right — and making people feel genuinely taken care of? Do you take pride in accuracy, efficiency, and solving problems before they escalate? If you’re ready to work in a values-driven company where trust, innovation, and long-term relationships matter, we want to meet you.
We’re looking for a Customer Service & Order Entry Specialist who will be the cornerstone of our customer experience — seamlessly managing incoming orders, ensuring accurate data entry, and addressing customer needs with care, professionalism, and a solution-first mindset.
What You’ll Do
You’ll be entrusted with a key role: making sure our customers’ orders are processed perfectly — and that they leave every interaction feeling confident and valued.
Order Management
- Accurately enter customer orders into our ERP/CRM system , ensuring all key fields — from names to item numbers to special pricing — are correct and complete.
- Verify product availability and inventory levels to guarantee timely fulfillment.
- Communicate expected delivery dates and proactively follow up with customers on order status.
Customer Service
- Respond promptly to inquiries, resolve complaints, and investigate issues with professionalism and empathy.
- Handle issues related to unfulfilled orders, shipping problems, backorders, and product questions with care and a can-do attitude.
Cross-Functional Collaboration
- Coordinate closely with sales, marketing, inventory, and fulfillment teams to ensure alignment between promotions, product launches, and supply.
- Help identify trends in customer feedback and propose operational improvements.
What You Bring
- Experience: Previous experience in customer service, order entry, or inventory management. You’ve worked with ERP or CRM systems (Infor is a plus).
- Tech Savvy: Comfortable with data entry, modern customer service tools, and managing workflow in fast-moving digital systems.
- Organized & Detail-Oriented: You don’t just double-check; you triple-check your work.
- Communicator Extraordinaire: Clear, friendly, and confident — whether via phone, email, or internal tools.
- Problem Solver: You’re calm under pressure, solutions-oriented, and always thinking one step ahead.
The Person We’re Looking For
- Trustworthy & Reliable: You do what you say, and you say what you mean — earning the trust of our team and customers alike.
- Customer-Centric: You naturally put yourself in the customer’s shoes and act in their best interest.
- Proactive Innovator: You love improving how things are done — and you speak up when something can be better.
- Collaborative: You’re a team player who contributes to a culture of respect and partnership.
- Lifelong Learner: You embrace growth and are always looking to develop your skills and understanding.
Why You’ll Love Working With Us
- A values-driven company culture rooted in trust, respect, and continuous improvement
- Opportunities for professional development and career growth
- A supportive, collaborative environment where your voice matters
- Competitive compensation and benefits
If interested please send a resume to Jobs.scottsdaleaz@Expresspros.com or call Bella at 480-355-3100
#1737
Scottsdale, AZ
1737
15227 North 87th Street
Unit #115
Scottsdale, AZ 85260
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