Located in Jonesboro, AR
Pay: $18.00
Job Full Description
Job Duties:
- Provide customer service and technical support for clients using company software platforms and services
- Assist customers with troubleshooting issues related to QuickBooks, Microsoft 365, and other business software applications
- Respond to customer inquiries through phone, email, and remote support tools while maintaining accurate documentation of customer interactions and resolutions
- Work closely with internal departments to ensure customer concerns are resolved in a timely and professional manner while maintaining a positive customer experience
- Regularly use desktops, laptops, multi-line phone systems, remote support software, printers, scanners and standard office equipment
Requirements:
- Strong customer service and communication skills are required along with basic technical troubleshooting abilities
- Applicants should have experience or familiarity with QuickBooks and Microsoft 365
- Strong organizational skills
- Must have a friendly and professional attitude with strong problem-solving abilities and a customer-focused mindset
- Able to sit for extended periods of time while working on a computer and communicating with customers by phone and email
- Able to occasionally lift office materials or equipment weighing up to 20 pounds
- Previous experience in customer service, technical support, administrative support, or office-related work
- Experience working with business software, accounting systems, or office technology
- High School Diploma or equivalent
- Additional education, training or certifications related to business, technology, customer service, or office administration is preferred
Work Schedule: 8am to 5pm Monday - Friday
Call our AI recruiter today to apply and complete the application process 870-613-9713
Jonesboro, AR
2909
2510 East Nettleton
Suite 2
Jonesboro, AR 72401
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