Located in Jonesboro , AR
Pay: $$18.00
Job Full Description
Job Duties:
- Monitor network alarms and dashboards
- Create and maintain incident tickets
- Follow escalation procedures while documenting outages and coordinating shift handoffs
- Accurate monitoring, timely identification, and escalation or network issues
- Complete documentation
- Smooth communication between NOC shifts
- Customer service
- Use computers and computer systems utilizing multiple monitors
- Answer phones
- Document incidents and actions taken
Requirements:
- Experience in technical support, call center, or basic networking/IT experience is preferred
- Able to use computers and multiple monitors at one time
- Must be dependable, detail oriented, and calm under pressure
- Strong verbal and written communication skills and able to follow directions
- Able to sit for extended periods of time and use computers and communication equipment
- Basic computer skills
- Able to multi-task
- Flexible with changing quarterly shift assignments
- Comfortable working independently and as part of a team
Work Shift hours: 6am to 3pm; 2pm to 11pm; and 10pm to 7am - schedule is on a 5 days on / 2 off. Days may include weekdays, weekends, or combination of both.
Call our AI recruiter today to apply and complete the application process 870-613-9713
Jonesboro, AR
2909
2510 East Nettleton
Suite 2
Jonesboro, AR 72401
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