Located in Paragould , AR
Pay: $18.00
Job Full Description
Job Duties:
- Manage all inbound customer communications (calls, emails, web inquiries) and provide timely, effective solutions with appropriate follow-up
- Collaborate with Outside Sales team to support annual performance goals, customer retention, and new account development
- Input, manage, and confirm customer orders within the ERP/CRM system, ensuring correct pricing, part revisions, and delivery schedules
- Maintain accurate customer data, process updates, and communication history within CRM systems
- Support quoting activity by managing RFQ's, preparing proposals, maintaining the RGQ log, and tracking project status outcomes
- Prepare and issue professional proposals and quotes for customer review and approval
- Facilitate internal processing including:
- New product onboarding and approval workflow
- Setup sheet creation and routing
- Tooling PO request and tracking
- Manage price updates, tooling charges, and promotional pricing entries in ERP/CRM systems
- Monitor customer satisfaction and escalate issues to relevant departments when necessary
- Track and analyze customer service KPI's, recommending improvements as needed
- Assist with trade show preparation, customer visits, and vendor meetings, including occasional travel
- Participate in strategic discussions to improve customer engagement and service delivery
- Perform other duties and projects assigned by the VP of sales and marketing
Requirements:
- High School Diploma or equivalent
- Minimum of 4 years customer service experience, preferably in an industrial/manufacturing setting
- Familiarity with project management
- Understand metal fabrication and manufacturing
- Proficient in CRM / ERP systems and project management software
- Advanced Microsoft Office skills (Excel, Word, PowerPoint, Outlook)
- Strong written and verbal communication skills
- Exceptional problem-solving and decision-making abilities
- Highly organized and detail oriented with strong time management skills
- Ability to build collaborative relationships across departments (Finance, Sourcing, Operations, Quality)
- Able to sit and type on a computer for extended periods of time
- Able to multi-task effectively
- Able to answer multi-line phone system
Work Schedule: 8am to 5pm Monday - Friday
Call our AI recruiter today to apply and complete the application process 870-613-9713
Paragould, AR
2911
2307 Linwood Drive
Paragould, AR 72450
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