Located in Torrance, CA, CA
Pay: 2-24
Job Full Description
Job Title: Customer Service Representative
Reports To: Sales Manager
Position Type: Temp-to-Perm
Wage Range: $22 – $24 per hour (Depending on Experience)
Schedule: Monday – Friday, 7:00 AM – 4:00 PM
Location: Torrance
Summary:
The Customer Service Representative (CSR) is a pivotal member of the GF Cole team, responsible for delivering exceptional customer support and ensuring client satisfaction. This role involves direct interaction with customers, managing orders, resolving issues, and collaborating with various departments to maintain seamless operations. The CSR aims to foster strong customer relationships and contribute to account growth.
Key Responsibilities:
• Engage with customers via phone and email, addressing inquiries and providing timely solutions.
• Accurately enter and process customer orders, ensuring compliance with pricing, shipping instructions, terms, and quality requirements.
• Validate and maintain comprehensive sales order packages, including necessary documentation such as worksheets, drawings, and inspection reports.
• Monitor and manage customer portals for RFQs and purchase orders, ensuring prompt responses and updates.
• Collaborate with internal departments—Purchasing, Production, Shipping, Quality—to address and resolve customer concerns, including product complaints and order delays.
• Participate in weekly Production Planning Meetings, providing updates on customer order statuses and highlighting potential issues.
• Identify opportunities to improve order processes and implement enhancements to increase efficiency and accuracy.
• Ensure all customer service activities adhere to relevant standards and specifications.
• Maintain a clean and organized work environment, upholding safety and quality standards.
Qualifications:
• High school diploma or equivalent; additional education or certifications in customer service or related fields are a plus.
• Minimum of 2 years of customer service experience, preferably in a manufacturing environment.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook) and familiarity with MRP systems.
• Excellent verbal and written communication skills.
• Strong organizational skills with the ability to multitask and prioritize effectively.
• Demonstrated problem-solving abilities and attention to detail.
• Ability to read, write, and speak fluent English; bilingual capabilities are a plus.
Physical Requirements:
• Ability to sit, stand, and walk for extended periods.
• Occasional lifting of up to 25 pounds may be required
Torrance, CA
2870
22939 Hawthorne Blvd
Suite 104
Torrance, CA 90505
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