Located in Torrance, CA, CA
Pay: 19
Job Full Description
Job Title: Bilingual HVAC Customer Service Representative (Spanish)
Location: Torrance, CA
Pay: $19/hour
About Us:
74 Degrees Heating and Air is a trusted provider of heating, ventilation, and air conditioning services. We pride ourselves on delivering top-quality customer service and technical expertise. We are currently seeking a bilingual (Spanish/English) HVAC Customer Service Representative to join our team and support our growing customer base.
Job Summary:
As a Bilingual HVAC Customer Service Representative, you will be the primary point of contact for our Spanish-speaking customers. You will handle inquiries, schedule appointments, provide product and service information, and ensure a positive customer experience. Your ability to communicate effectively in both English and Spanish is essential to building strong customer relationships and supporting our service technicians.
Key Responsibilities:
- Answer incoming customer calls and respond to inquiries in both English and Spanish.
- Schedule and confirm HVAC service appointments.
- Provide information about HVAC products, services, pricing, and promotions.
- Assist customers with service issues, complaints, and follow-ups to ensure satisfaction.
- Maintain accurate customer records and update service tickets in the system.
- Coordinate with technicians to ensure timely service delivery.
- Handle billing questions and assist with payment processing as needed.
- Support other administrative tasks as required.
Qualifications:
- Bilingual fluency in Spanish and English (spoken and written) is required.
- Previous customer service experience, preferably in HVAC or a related industry, is a plus.
- Strong communication and interpersonal skills.
- Ability to multitask and work efficiently in a fast-paced environment.
- Proficient with basic computer skills and experience using scheduling or CRM software.
- Positive attitude and problem-solving skills.
Benefits:
- Competitive hourly pay of $19.
- Opportunities for growth and development.
- Supportive team environment.
Torrance, CA
2870
22939 Hawthorne Blvd
Suite 104
Torrance, CA 90505
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