Located in Torrance, CA
Pay: $$24-25/ Hr
Job Full Description
Desktop Support Engineer / Desktop Support Specialist (Contract)
Location: Compton, CA (Onsite)
Pay Rate: $24-25.00/hour
Schedule: Monday - Friday, 8:00 AM - 5:00 PM PT
Start Date: October 1
Duration: 2-3 Month Contract Assignment
Reports To: IT Manager
For consideration, please apply online at http://www.expresspros.com/torranceca/ and send resume to TorranceCA@ExpressPros.com
Position Overview
We are seeking a Desktop Support Engineer/Specialist to join our IT team in Compton, CA for a 2-3 month contract assignment. This individual will report directly to the IT Manager and work alongside two Desktop Support Engineers to support end users across multiple locations.
Responsibilities
- Provide first-level technical support for hardware, software, and application-related issues.
- Troubleshoot and resolve user-reported problems following established procedures and support guidelines.
- Log, track, and resolve support tickets in Zendesk while meeting SLA requirements.
- Maintain clear communication with users throughout the troubleshooting and resolution process.
- Escalate issues to IT leadership when appropriate.
- Install, configure, maintain, and repair desktops, laptops, peripherals, and software.
- Support Microsoft Windows and Microsoft 365 environments.
- Assist with Active Directory and Exchange Online administration.
- Provide remote and onsite support to users across multiple facilities.
- Support networking technologies including VPNs, routers, switches, FTP, and SMTP.
- Assist with cloud-based phone systems such as RingCentral.
- Train users on systems and applications as needed.
- Maintain support documentation and recommend process improvements.
Qualifications
Required
- 3+ years of Desktop Support, Help Desk, or IT Support experience.
- Experience supporting:
-
- Microsoft Windows 10 and 11
- Microsoft 365 / Office 365
- Microsoft Exchange Online
- Active Directory
- VPN connectivity
- Network switches and routers
- FTP and SMTP services
- Cloud PBX systems (RingCentral preferred)
- Strong analytical, troubleshooting, and customer service skills.
- Ability to work independently and manage multiple priorities.
- Excellent verbal and written communication skills.
Preferred
- CompTIA A+, Network+, or similar certifications.
- Bachelor's degree in Information Technology, Computer Science, or a related field.
- Experience working in a manufacturing environment.
- Knowledge of backup and disaster recovery procedures.
Ideal Candidate
The ideal candidate is a hands-on IT professional who enjoys solving technical problems, supporting end users, and working in a fast-paced environment. This person is proactive, customer-focused, and comfortable supporting multiple sites while delivering excellent service.
Candidates must be available to start on October 1 and work onsite Monday through Friday from 8:00 AM to 5:00 PM PT.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with the law. Including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
Express Employment Professionals Torrance * 22939 Hawthorne Blvd. * Torrance, CA 90505 * 310.923.7580 *
Torrance, CA
3445
22939 Hawthorne Blvd
Suite 104
Torrance, CA 90505
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