I202
Located in Fort Myers, FL
Pay: $16-$18
Job Full Description
📌 Medical Scheduler
Location: Fort Myers, FL
Schedule: Monday – Friday | 8:00 AM – 5:00 PM
Express Employment Professionals of Fort Myers is partnering with a reputable private medical practice to find an experienced and service-focused Medical Scheduler to join their team.
We’re looking for a candidate with excellent customer service skills who can communicate professionally and courteously with patients. Previous experience in a medical office is preferred. Bilingual proficiency in English and Spanish is highly valued.
Key Responsibilities:
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Answer and manage a high volume of incoming calls (500+ per day)
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Take and route messages to the appropriate staff or providers
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Schedule patient appointments, including:
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Incoming call requests
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Reschedules
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Same-day urgent needs
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Manage daily waitlists and ticklers to ensure timely scheduling
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Collect patient payments over the phone and communicate outstanding balances; escalate to billing as needed
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Review provider schedules and ensure all time slots are filled
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Cross-check appointments between Athena and QGenda for accuracy
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Register new patients and update current patient demographics and insurance information
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Work within task buckets and accurately label and manage tasks
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Page providers, take consults from offices or hospitals, and follow up appropriately
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Maintain strict patient confidentiality in all interactions and documentation
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Work monthly reports for patients “lost to follow-up”
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Send new patient paperwork, lab orders, requisitions, and sympathy cards by mail or fax
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Assist with various administrative duties and special projects as assigned
Requirements:
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Fluent in English and Spanish (verbal and written) – is a PLUS
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Excellent communication and customer service skills
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Ability to thrive in a high-volume, fast-paced medical office environment
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Previous experience in a medical office or clinic preferred
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Comfortable using medical scheduling systems and standard office software
If you’re organized, proactive, and passionate about helping patients navigate their healthcare experience, we want to hear from you!
Fort Myers (Northeast Corridor), FL
1518
7370 College Parkway
Suite 304
Fort Myers, FL 33907
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