G544
Located in Fort Myers, FL
Pay: $17-18/Hr
Job Full Description
Express Employment Professionals has teamed up with a aerospace company in Fort Myers that has an immediate need for a Customer Service Representative. This is a permanent full time position with GREAT benefits!
Essential Duties and Responsibilities include the following:
- Other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Respond to customer requests via email or telephone.
- Review Customer Requirements and communicating relevant information to other departments to ensure that customer requirements are met.
- Responsible for serving as the liaison between the repair shop, the customer and the Sales Directors.
- Scan, Save and email Quotes and receive customer approvals.
- Process customer approvals.
- Process received and shipped units in customer's portals.
- Process Sales Orders and Exchanges, when applicable.
- Complete internal audit process before customer units ship.
- Perform shipping process for work orders in internal operating system and advise customer of outbound waybill information.
- Input shipping information into an Excel Work Order Log.
- Notify customer if there are discrepancies to their RO and advise customer if we no longer have capability on a unit received.
- Respond to RFQ requests via customers and Sales Directors.
- Open Work Orders for incoming units.
- Works closely with Quality to resolve customer cases.
- Download and save shop photos of customer's units.
- Attend, create, update and prepare reports for weekly Production Meetings, when applicable.
- Provide weekly status reports to specific customers and other departments.
- Organize, order and distribute promo items for trade shows, golf events and holiday gifts to our customers/vendors.
Hours: Mon-Fri 8:30am-5pm
About Express Employment Professionals:
Express can help you find the type of job that is a perfect fit for your needs and abilities, and you’ll never pay a fee for our services and support; we are a Human Resources Solution company assisting business in finding top talent. Express can place you in a wide range of niche industries including Administrative, Professional, Medical, and Commercial positions. We are able to fill these needs through direct hire and contract opportunities. In 2024 we put over 2500 people to work in the Lee County Area.
Fort Myers (Northeast Corridor), FL
1518
7370 College Parkway
Suite 304
Fort Myers, FL 33907
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