I103
Located in Fort Myers, FL
Pay: $19-$19.50
Job Full Description
Customer Service Representative – Utilities Company
Express Employment Professionals is teaming up with a well-established utilities company in Central Fort Myers is seeking a Customer Service Representative for a temp-to-perm opportunity. This role offers a competitive wage, full-time hours, and a strong path to permanent hire with a great benefits package and a supportive team environment.
Key Responsibilities:
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Assist walk-in customers with new account setup
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Manage high-volume incoming calls regarding billing inquiries, discrepancies, and payments
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Provide timely and professional customer service to resolve issues efficiently
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Maintain accurate customer records and process account updates
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Schedule service terminations and create service orders
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Accept and process payments, post transactions, and issue receipts
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Record detailed notes of customer interactions, including inquiries, complaints, and resolutions
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Determine charges for services, arrange for billing, and handle payment collections
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Perform daily tasks in a structured call center environment, including sitting for extended periods
Schedule & Compensation:
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Hours: Monday – Friday | 8:00 AM – 5:00 PM
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Pay: $19.00/hour | $19.50/hour for bilingual candidates (English/Spanish)
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Status: Temp-to-perm with potential for long-term career growth
Qualifications:
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Proven customer service experience (call center experience a plus)
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Strong verbal and written communication skills
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Proficient in Microsoft Office (Word, Excel, Outlook)
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Ability to handle repetitive tasks with accuracy and efficiency
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High school diploma or equivalent required
Benefits Upon Permanent Hire:
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Medical, dental, and vision insurance (employer pays a high percentage)
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Paid time off (2 weeks PTO)
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Holiday pay
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401(k) with company match
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Life insurance, short- and long-term disability
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Stable, supportive, and inclusive work environment
Fort Myers (Northeast Corridor), FL
1518
7370 College Parkway
Suite 304
Fort Myers, FL 33907
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