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Job Details

Customer Service Representative February 10, 2026

Located in Fort Myers, FL

Pay: $19

Job Full Description

Customer Service Representative – Utilities Company

Central Fort Myers, FL | Temp-to-Perm

Express Employment Professionals is partnering with a well-established utilities company in Central Fort Myers to hire a Customer Service Representative for a temp-to-perm opportunity. This full-time role offers competitive pay, consistent hours, and a strong pathway to permanent employment with excellent benefits and long-term career growth in a supportive team environment.

Key Responsibilities

  • Assist walk-in customers with new account setup and service inquiries

  • Handle high-volume inbound calls related to billing questions, discrepancies, payments, and account status

  • Utilize de-escalation techniques to professionally resolve customer complaints and concerns

  • Process billing adjustments, collections, and payment arrangements in accordance with company policies

  • Accept and post payments, issue receipts, and ensure accurate transaction processing

  • Schedule service connections, disconnections, and terminations; create and manage service orders

  • Maintain accurate and up-to-date customer records in internal systems

  • Document detailed notes of all customer interactions, including issues, actions taken, and resolutions

  • Perform daily responsibilities in a structured call center environment, including sitting for extended periods

Schedule & Compensation

  • Hours: Monday – Friday | 8:00 AM – 5:00 PM

  • Pay:

    • $19.00/hour

    • $19.50/hour for bilingual candidates (English/Spanish)

  • Status: Temp-to-perm with long-term career potential

Qualifications

  • Prior experience required in customer service, with emphasis on:

    • Call center environments

    • Billing and payment processing

    • Collections and account resolution

    • Customer de-escalation

  • Strong verbal and written communication skills

  • Proficiency in Microsoft Word, Excel, and Outlook

  • Ability to handle repetitive tasks with accuracy, attention to detail, and efficiency

  • High school diploma or equivalent experience required

Benefits Upon Permanent Hire

  • Medical, dental, and vision insurance (employer pays a high percentage)

  • Two (2) weeks paid time off

  • Paid holidays

  • 401(k) with company match

  • Life insurance and short- & long-term disability

  • Stable, inclusive, and supportive work environment

Fort Myers (Northeast Corridor), FL
1518
7370 College Parkway
Suite 304
Fort Myers, FL 33907

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