Located in Bonita Springs, FL
Pay: $20-$22
Job Full Description
Service Support Representative (100% Remote)
Fortune 500 Company | 24/7 Operations
A Fortune 500 organization is seeking a Service Support Representative to join its 24/7, 365-day operations team. This is a 100% remote opportunity offering long-term growth and exceptional benefits once hired permanently.
This role plays a critical part in supporting customers by handling after-hours, weekend, and overflow branch calls across multiple time zones. If you thrive in a fast-paced, customer-focused environment and are comfortable working non-traditional schedules, this is an outstanding opportunity.
Schedule Requirements
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Must be available to work weekends (Saturday & Sunday required)
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Start times may vary between 4:00 AM – 12:00 PM
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Shifts may extend into evening hours (up to 9:00 PM)
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Department operates 24/7, 365 days a year
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Flexibility across time zones is essential
Key Responsibilities
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Answer incoming customer service calls during after-hours, weekends, and peak overflow periods
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Assess the urgency of customer concerns and determine if escalation is required
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Route or escalate calls appropriately based on established protocols
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Provide professional, calm, and accurate support in time-sensitive situations
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Document calls and actions clearly within internal systems
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Maintain high service standards while working independently in a remote environment
Required Qualifications
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Strong customer service experience (call center or high-volume phone environment preferred)
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Previous remote/work-from-home experience required
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Ability to remain composed and professional during urgent or high-pressure calls
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Excellent verbal communication and active listening skills
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Strong time-management and decision-making abilities
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Reliable internet connection and a distraction-free home workspace
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Comfortable working non-traditional hours, including weekends
Benefits (Once Hired Permanently)
? Outstanding Benefits Package
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Medical, Dental, and Vision Insurance
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401(k) with 100% company match up to 3%
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15 PTO days
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2 Personal Days
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Unlimited Sick Days
Why This Opportunity?
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Work 100% remotely with a respected Fortune 500 company
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Be part of a mission-critical, customer-focused support team
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Excellent long-term stability and benefits
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Competitive environment with growth potential
Fort Myers (Northeast Corridor), FL
1518
7370 College Parkway
Suite 304
Fort Myers, FL 33907
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