Located in Fort Myers, FL
Pay: $19-$19.50
Job Full Description
Express Employment Professionals is partnering with a well-established utilities company in Central Fort Myers to hire a Customer Service Representative for a temp-to-perm opportunity. This is a great role for someone who enjoys helping people, thrives in a fast-paced call center environment, and is looking for long-term stability with excellent benefits.
In this role, you’ll be assisting customers throughout Lee County and across the state of Florida with water utility services. Strong communication, de-escalation skills, and the ability to multitask across multiple screens are key to success.
What You’ll Be Doing
-
Assist walk-in customers with new account setup and service questions
-
Handle a high volume of inbound calls related to water bills, payments, and account discrepancies
-
Calmly de-escalate upset customers and resolve issues professionally and efficiently
-
Take detailed notes while speaking with customers and navigating multiple systems
-
Maintain accurate customer records and process account updates
-
Schedule service orders, terminations, and account changes
-
Accept payments, post transactions, and issue receipts
-
Determine service charges, arrange billing, and assist with collections
-
Work in a structured call center environment, sitting for extended periods
Schedule & Pay
-
Hours: Monday – Friday | 8:00 AM – 5:00 PM
-
Pay: $19.00/hour
-
Bilingual (English/Spanish): $19.50/hour
-
Status: Temp-to-perm with strong potential for long-term career growth
What We’re Looking For
-
Previous customer service experience (call center experience strongly preferred)
-
Excellent verbal and written communication skills
-
Strong de-escalation and problem-solving abilities
-
Computer savvy with the ability to work across multiple screens and tabs
-
Comfortable multitasking—listening, typing notes, and navigating systems simultaneously
-
Proficiency in Microsoft Word, Excel, and Outlook
-
Ability to handle repetitive tasks with accuracy and attention to detail
-
High school diploma or equivalent required
Benefits Upon Permanent Hire
-
Medical, dental, and vision insurance (employer covers a high percentage)
-
Two weeks of paid time off (PTO)
-
Paid holidays
-
401(k) with company match
-
Life insurance and short- and long-term disability
-
Stable, supportive, and inclusive work environment
If you enjoy helping customers, staying organized under pressure, and want a role with long-term potential, this could be a great fit.
Fort Myers (Northeast Corridor), FL
1518
7370 College Parkway
Suite 304
Fort Myers, FL 33907
Apply Now Email Us