EM001
Located in Ocala, FL
Pay: $18/hr
Job Full Description
Customer Service Representative (English Only & Bilingual - English/Spanish)
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Location: On-site in Ocala, FL
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Pay Rate: $18 per hour
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Start Date: Monday, June 23rd, 11 AM
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Training: 3-4 week
Flexible Schedule Options:
- Monday-Friday: 8-hour shift between 9 AM - 7 PM
- Monday-Thursday: Set shift of 10 AM - 9 PM (Includes 1-hour lunch)
Job Requirements:
- Fluency in English or Bilingual both English & Spanish (spoken, written, and read).
- 1-2 years of experience in a call center.
- Tech-savvy with proficiency in software programs and CRM systems.
- Inbound/outbound call experience required.
- Ability to pass a drug test and background check.
- Recent high school graduates with a high GPA or IB diploma may qualify without prior experience!
About Us
We are a leading local mortgage company committed to providing exceptional service to our clients. As a member of our team, you'll engage with borrowers, loan officers, real estate agents, and other business partners to create positive customer experiences. This position is NOT REMOTE - you would be working on-site at the Ocala, FL office.
Position Overview
We are looking for both English Customer Service Representatives and Bilingual Customer Service Representative to assist with both inbound and outbound campaigns. This role requires professionalism, strong communication skills, and the ability to handle high-stress situations effectively.
Key Responsibilities
- Meet and exceed daily, weekly, and monthly call performance metrics.
- Handle inbound calls and conduct outbound welcome/payment reminder calls.
- Assist borrowers with inquiries, verifying account information with compliance to data privacy regulations.
- Maintain accurate borrower records and update customer account information.
- Deliver scripted campaigns to guide borrowers to the appropriate departments.
- Complete administrative tasks as assigned.
Ready to Join Us?
Ocala, FL
1281
1005 Southwest 10th Street
Ocala, FL 34471
Apply Now Email Us