Located in Fruitland Park, FL
Pay: $20.00-$24.00/hr
Job Full Description
Patient Engagement Specialist (Weight Loss & Hormone Therapy Clinic)
- Locations: Lady Lake & Ocala, FL
- Pay Rate: $20–$24/hr (based on experience)
- Schedule: Monday–Friday, 9:00 AM–5:00 PM
- Travel: Must be willing to commute between Ocala and Lady Lake clinics
- Start Date: January 2026 will start interviewing
About the Role
A respected medical center specializing in weight loss and hormone therapy is seeking a Patient Engagement Specialist to join their compassionate and collaborative team. This role is ideal for someone who thrives in a supportive environment, values meaningful patient interactions, and is motivated by helping others feel hopeful and heard.
This is not a cold‑calling or commission‑based sales role. You’ll spend most of your day on the phone connecting with warm leads—individuals who have already expressed interest by completing a survey on our website. Your job is to understand their needs and guide them through our services with empathy and professionalism.
Key Responsibilities
- Contact warm leads via phone/text to discuss health goals and explain services
- Conduct consultative conversations (30–90 minutes), including sensitive topics related to sexual health
- Schedule appointments and ensure patients feel supported throughout the process
- Assist at the front counter when patients arrive for scheduled visits
- Enter and manage patient data across multiple internal systems
- Collaborate with team members to ensure seamless patient care and follow‑up
Who We’re Looking For
- Compassionate & Mature: Calm, emotionally intelligent, able to handle sensitive conversations with grace
- Tech‑Savvy: Comfortable using multiple computer programs (MS Suite, QuickBooks, etc.)
- Flexible & Reliable: Willing to commute between Lady Lake and Ocala clinics
- Team‑Oriented: Works well with others and contributes to a supportive office culture
- Patient‑Focused: Genuinely wants to help others and provide reassurance
- Growth‑Minded: Open to coaching and adapting to evolving processes
- Professional & Discreet: Maintains confidentiality and handles personal information with care
- Compliance: Must pass drug test and background check prior to starting
Benefits & Bonus
- Competitive hourly compensation
- Supportive and collaborative work environment
- $1,000 quarterly sign‑on bonus (up to $4,000 after one year)
Ready to Apply?
Apply online: www.ExpressPros.com/Ocala
Walk‑ins welcome: 1005 SW 10th Street, Suite 102, Ocala, FL 34471
Send your resume: Devin.Sias@ExpressPros.com
Ocala, FL
1281
1005 Southwest 10th Street
Ocala, FL 34471
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