Inside Sales / Operations Manager Job Summary
The Inside Sales / Operations Manager (ISOM) is directly responsible for overseeing the management of branch locations. This includes handling inventory, controlling expenses, and ensuring customer satisfaction. The ISOM manages counter sales and office duties, with a focus on minimizing inventory discrepancies and optimizing branch expenses to reduce losses and increase operational revenue. Providing exceptional customer service is a central aspect of the role, along with managing order fill rates and ensuring timely deliveries for all customer orders. Industry experience in hardware, or industrial supply is preferred but not necessarily required.
Key Responsibilities
· Continuously develop product knowledge through online resources such as vendor-sponsored training, self-directed learning, internet research, product documentation, and technical manuals.
· Open the office daily and answer incoming phone calls.
· Identify patterns and trends in customer satisfaction and dissatisfaction to inform improvements.
· Manage all daily operations of the Distribution Center to ensure revenue goals are met or exceeded.
· Monitor the quality, quantity, and efficiency of inventory movement and storage.
· Track committed shipment dates to guarantee all promised deliveries are fulfilled.
· Troubleshoot customer issues and research to find products that meet customer needs.
· Communicate with vendors as needed.
· Receive, process, and expedite customer orders and quotations promptly.
· Collaborate effectively with sales, sales support, and management teams to support growth initiatives.
· Conduct inventory cycle counts in accordance with company policy.
· Analyze monthly inventory reports to ensure GMROI and targeted turn ratios are achieved.
· Allocate and assign staff resources based on changing needs to maximize associate productivity.
· Ensure all associates adhere to the organization’s health and safety procedures.
· Manage weekly requirements for the organization’s Customer Relations Management System (CRM).
· Oversee facility and equipment maintenance, ensuring the warehouse and office remain clean and orderly.
· Run open order and branch order reports for review.
· Perform office duties such as balancing petty cash, writing checks, and balancing the checkbook.
· Resolve employee disputes or refer issues to Human Resources as appropriate.
· Foster a professional work environment that emphasizes teamwork and mutual respect among employees at all levels.
· Assist with warehouse duties as needed, including pulling orders, packaging materials, locating misplaced inventory, and unloading or loading trucks.
· Stock shelves by putting away incoming materials.
· Perform additional duties and responsibilities as assigned.
Additional Notes
· Candidates with strong inside sales experience will be considered even if they lack office management experience.
· The role requires strong interpersonal skills and the ability to work with diverse personalities.
· Involvement in high-end sales is expected, with potential for career advancement into the Operations Manager role.
· Compensation ranges from $45,000 to $55,000 plus quarterly commissions (e.g., $5,600 last quarter bonus).
· A comprehensive compensation package is available, including 401(k) match and 60% company-paid health insurance.
· Warehouse work may be required; candidates must be able to lift boxes weighing up to 50 lbs.
· Leadership skills are essential for managing warehouse staff and conducting performance reviews.
· Mechanical aptitude and the ability to visualize technical concepts are beneficial.