Located in Ocala, FL
Pay: $17.00-$21.00
Job Full Description
Escrow Specialist
Location: Ocala, FL
Employment Type: Full-Time
Pay Rate: $17.00 - $21.00 per hour
Schedule: Monday - Friday | 8:30 AM - 5:00 PM
Join a High-Performing Mortgage Servicing Team
Are you detail-oriented, analytical, and passionate about delivering exceptional customer service? We are seeking an experienced Escrow Specialist to join our mortgage servicing team. In this role, you will be responsible for managing escrow-related functions, including property taxes, mortgage insurance, insurance tracking, and escrow analysis. Your work will directly contribute to creating a seamless borrower experience while ensuring compliance with investor, state, and federal requirements.
If you thrive in a fast-paced environment, enjoy solving complex issues, and take pride in accuracy and accountability, we'd love to hear from you.
What You'll Do
Property Tax Administration
- Set up and maintain tax lines within servicing and vendor systems.
- Process, review, and reconcile property tax disbursements.
- Research and resolve property tax inquiries and discrepancies.
- Monitor vendor reports and agency requirements to ensure compliance.
- Resolve exception and control reports and identify root causes.
- Assist with vendor billing reconciliation and documentation updates.
Mortgage Insurance Management
- Process and reconcile mortgage insurance premium disbursements for FHA, FNMA, FHLMC, VA, and USDA loans.
- Investigate and resolve mortgage insurance inquiries and exceptions.
- Review and process mortgage insurance termination requests.
- Ensure compliance with investor guidelines and servicing requirements.
Insurance Administration
- Respond to insurance-related inquiries from vendors and internal departments.
- Monitor insurance policies and address open, expired, or missing coverage.
- Manage lender-placed hazard and flood insurance processes.
- Coordinate insurance cancellations and premium payments.
- Handle flood zone disputes, document retrievals, ACH setups, and loss draft deposits.
Escrow Analysis & Account Management
- Conduct escrow analyses to ensure accurate borrower payments and minimize payment shocks.
- Establish and manage escrow accounts for lender-placed insurance.
- Process escrow setup and cancellation requests.
- Support escrow analysis requirements for Bankruptcy Proof of Claim filings.
- Participate in process improvement initiatives and special projects.
What We're Looking For
Education & Experience
- High school diploma or equivalent required.
- Associate's or Bachelor's degree in Finance, Business, Accounting, or a related field preferred.
- Minimum of 2 years of mortgage servicing, escrow administration, accounting, or related experience.
- Working knowledge of escrow procedures, property taxes, insurance servicing, and mortgage investor guidelines.
Skills & Qualifications
- Strong accounting and reconciliation skills with exceptional attention to detail.
- Proven analytical and problem-solving abilities.
- Excellent written and verbal communication skills.
- Strong organizational skills with the ability to prioritize multiple tasks and meet deadlines in a fast-paced environment.
- Customer-focused mindset with a commitment to service excellence.
- Previous Private Mortgage Insurance (PMI) and/or Property Tax experience is highly preferred.
- Candidates should possess a solid understanding of property taxes, including tax disbursements, tax reporting, and escrow impacts.
- Experience with mortgage servicing platforms and escrow vendor portals is a plus.
Technical Skills
- Intermediate proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
- Experience with MSP or FICS Mortgage Servicer preferred.
- Comfortable using email, internet applications, and standard office equipment.
What Makes You Successful
- Professional and positive attitude under pressure.
- Strong sense of ownership and accountability.
- Commitment to confidentiality and compliance.
- Ability to collaborate effectively with internal teams and external partners.
- Dedication to delivering high-quality work while supporting company values of Leadership, Transparency, High Performance, and Creating Raving Fans.
Physical Requirements
- Ability to work at a computer workstation for extended periods.
- Ability to communicate effectively by phone and in person.
- Ability to operate standard office equipment.
- Ability to occasionally lift up to 10 pounds unassisted.
How to Apply
Email your resume: Devin.Sias@ExpressPros.com
Apply online: ExpressPros.com/Ocala
Call: 352-867-8055
Visit Us:
1005 SW 10th St, Suite 102
Ocala, FL 34471
Referral Bonus Opportunity
Know someone who would be a great fit?
Refer qualified candidates and earn $100–$500 per referral once your referral works 40+ hours. The more successful referrals you make, the more you can earn!
Ocala, FL
1281
1005 Southwest 10th Street
Ocala, FL 34471
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