V054
Located in Atlanta, GA
Job Full Description
This is a direct hire position requiring a minimum of 5+ years of experience as a customer service manager.
Job Description:
The Customer Service Manager is responsible for overseeing all customer service operations, ensuring exceptional service delivery, and driving customer satisfaction and retention. This role leads and develops a team of CSR’s, establishes service standards, monitors key performance indicators (KPIs), and implements strategies to enhance customer experience. The Head of Customer Service collaborates with cross-functional teams to resolve escalated issues, improve processes, and support company goals.
Key Responsibilities:
- Lead, coach, and manage customer service teams and supervisors
- Monitor performance metrics and implement improvements
- Develop customer service policies and procedures
- Handle high-level customer escalations and complaints
- Ensure staffing, training, and tools support peak service levels
- Analyze trends to improve service quality and efficiency
Salary: $70 -$80k
Hours: M-T 8:00 to 5:00pm
Fridays 8:00 to 3:00pm
Please email your resume’ to expresspros2202@gmail.com
Atlanta (Northeast), GA
2202
3301 Buckeye Road
Suite 510
Atlanta, GA 30341
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