Job Title: Front Desk / Customer Service Representative
City and State: Elgin, IL
Pay Rate: $22.00 - $23.00/hour
Schedule/Shift: Monday-Friday, 8:00 AM - 4:30 PM
Employment Type: Evaluation-to-Hire
Summary:
Seeking a professional and customer-focused Front Desk / Customer Service Representative to support daily office operations. This role serves as the first point of contact for visitors and callers while providing administrative support, appointment scheduling, and ERP system support for estimates and pricing.
Responsibilities:
- Answer and manage inbound and outbound phone calls professionally.
- Greet incoming guests and direct them to the appropriate person or department.
- Schedule appointments and maintain accurate calendar information.
- Assist with estimates and pricing utilizing the AMS ERP system.
- Review and process purchase orders (POs) with attention to detail.
Qualifications:
- Previous front desk, receptionist, or customer service experience preferred.
- Strong verbal and written communication skills.
- Ability to learn and navigate ERP systems, including AMS.
- Experience reading and understanding purchase orders (POs).
- Strong organizational skills with excellent attention to detail.
Benefits:
- Medical Plan
- Dental Plan
- Vision/Eyewear plan
- IL Paid Leave Hours
- 401k
- Life insurance
- Prescription drug reimbursement
- Short-term disability
- Referral bonuses
Four Ways To Apply for this position: (pick one)
- Email your resume to crystallakeil@expresspros.com
- Apply online and submit the application to the Crystal Lake, IL location
- Call or text at 815-788-8556
- Visit our office at 580 E. Terra Cotta Ave. Crystal Lake, IL 60014 or 750 S. 8th St. West Dundee, IL 60118
About Express Employment Professionals:
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