A0445
Located in Bedford Park, IL
Pay: $19.00
Job Full Description
The Customer Service Team interacts with customers to provide information and address inquiries related to company services, orders, and inventory. The team also acts as a liaison between customers and the production department ensuring accurate and timely communication.
Key responsibilities
- Answer incoming calls and address customer email correspondence professionally and efficiently
- Follow up on customer orders to clarify details and confirm price and lead time
- Enter customer orders in computer system
- Prepare and distribute necessary documentation for production staff to fulfill orders
- Maintain and update the daily log of shipped orders for tracking and reporting purposes
- Proactively follow up on pending orders to resolve any issues related to pricing confirmation, material availability, or other potential delays.
- Process billing for completed orders and shipments in a timely and accurate manner
- Prepare and process documents, such as Bills-of-Lading, invoices, packing slips, and customer statements.
- Various Data Entry functions for Orders, inbound and outbound products, as well as inventory updating
- Maintain accurate inventory records for storage billing
- Coordinate with carriers, logistic providers, and rail yard for inbound and outbound shipments
Qualifications
- High school diploma or equivalent required1-2 years of customer service experience, preferably in a manufacturing environment
- Strong data entry computer skills with proficiency in Microsoft 365 suite, Word, Excel, Outlook
- Excellent verbal and written communication skills
- Strong attention to detail and organizational abilities
- Great presence on the phone and ability to build relationships with customers via both email and phone interactions
- Ability to multitask and prioritize in a fast-paced environment
- Problem-solving skills and ability to work independently
To Apply
Email resume to jobs.oaklawnil@expresspros.com, with Customer Service Rep. in the Subject Line
Oak Lawn, IL
3126
9715 Southwest Highway
Oak Lawn, IL 60453
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