Express Employment Professionals’ Specialized Recruiting Group has partnered with a respected, growing HVAC services company on the southside of Indianapolis that is seeking a Dispatcher & Project Planner to support the coordination of service operations, technician scheduling, and customer service activities. This role is ideal for someone who thrives in a fast-paced team environment, enjoys solving problems and helping customers, and excels at organization and communication.
Job Summary
The Dispatcher & Project Planner serves as a key point of contact for both customers and technicians, ensuring service calls and projects are scheduled efficiently and completed on time. This individual will answer incoming calls, assist office visitors, coordinate technician dispatching, and learn to forecast labor needs for upcoming projects. Success in this role requires strong customer service skills, attention to detail, initiative, and the ability to balance multiple priorities in a dynamic environment.
Responsibilities
• Answer inbound phone calls and provide exceptional customer service to customers, vendors, and other visitors.
• Greet and assist individuals visiting the office, including vendors and business partners.
• Dispatch HVAC technicians to customer job sites and adjust schedules as needed.
• Coordinate technician schedules to ensure all assignments are finalized by the afternoon prior to the workday.
• Learn project planning processes, including forecasting manpower requirements and project durations.
• Collaborate with management and field personnel to ensure proper staffing levels for projects.
• Monitor schedules and communicate updates, changes, or delays efficiently.
• Assist in resolving customer concerns and de-escalating challenging situations professionally.
• Utilize the company's CRM system to manage customer and scheduling information.
• Support daily office operations and contribute to continuous process improvement.
Requirements
• Previous experience in dispatching, scheduling, customer service, administrative support, or a related role preferred.
• Strong verbal and written communication skills.
• Excellent customer service and relationship-building abilities.
• Computer savvy with the ability to quickly learn new software systems.
• Strong organizational and time management skills.
• Proven problem-solving ability and attention to detail.
• Ability to remain professional and calm when handling upset customers.
• Team-oriented mindset with the ability to collaborate effectively with others.
• Self-motivated, proactive, and driven to perform at a high level.
• Experience with Foundations CRM is a plus but not required.
Schedule
Monday - Friday, 7:30 AM - 4:00 PM
Pay & Benefits
• $20.00 - $24.00 per hour, depending on experience
• Evaluation Hire
• Benefits upon hire
How to apply: Email your resume to Erin.Anderson@ExpressPros.com with the subject line "Dispatcher" or call 317-888-5700 Monday-Friday between 8am-5pm.
Visit our office in person: 201 S. Emerson Ave., Suite 110 Greenwood, IN 46143 SE Corner of Main St. & Emerson - ½ mile off I-65S at the Greenwood exit 99. Next door to Starbucks.
About Express Employment Professionals:
At Express Employment Professionals, we're proud to be the go-to resource for job seekers and employers on the South Side of Indianapolis. Our mission is to connect driven professionals with respected employers across Indianapolis, Greenwood, Franklin, Shelbyville, and neighboring communities.